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Email spam from my account (?)

New member | Level 2
New member | Level 2

Hey,

A number of my contacts are being sent dropbox emails (as in, from Dropbox) however, I am not sending this. How is it possible to know where these emails are originiating from and how to ensure they stop getting sent.

Client's have told me this, and this is very alarming.

Have reset password on Dropbox from the account they are clamining to come from, there is nothing in my email sent folder indicating they are from my email account.

Is it possible for someone at Dropbox to advise if my email address has been compromised?

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Re: Email spam from my account (?)

Dropboxer
Dropboxer

Hi @dean7. Thanks for sharing this with our Community. 

When you are having a privacy concern the first place to check, is your security page online. Let me know if you see browser sessions or devices that you don't recognise there: https://www.dropbox.com/account/security

Can the users that informed you for the emails, get us a screenshot of the email in question? 

It would be really helpful to understand what is going on. Thank you!

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior or have a question, feel free to Ask for help from the Community here.]


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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