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Email was compromised due to googles negligence

Email was compromised due to googles negligence

patriciaemerson457
New member | Level 2

Hello everyone, I'm looking for someone to help me get back into my previous Dropbox account. Due to googles negligence I was locked out of my emails, I had to change my passwords at least 15 times in one day. I'm trying to get back into my Dropbox account it has precious moments and photos backed up to it and I need help.

3 Replies 3

Re: Email was compromised due to googles negligence

Lusil
Dropboxer
Hey @patriciaemerson457, I'd be more than happy to help look into this with you. 

Even if you don't have access to your email, if you remember the credentials associated with your Dropbox account, you can try signing in via the website. 

If you get any error messages, don't hesitate to get back to me. 

Give it a shot and let us know how it goes, thanks!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Email was compromised due to googles negligence

patriciaemerson457
New member | Level 2
I'm not seeing what you are telling me to do and I remember my old number and I remember all of my emails.

Re: Email was compromised due to googles negligence

Lusil
Dropboxer
If you remember the email address and password that you used to sign in to that Dropbox account, you should still be able to do it. 

Could you try that out and let me know of any updates?

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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