Showing results for 
Show  only  | Search instead for 
Did you mean: 
Check out the Dropbox cheat sheet for getting started in 2021 here!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

Showing results for 
Show  only  | Search instead for 
Did you mean: 

Enquiry on customer dissatisfaction

Enquiry on customer dissatisfaction

New member | Level 2


I am doing research on Dropbox as part of a marketing class at Harvard University.

From the netnography I have performed, I have noticed a lot of complaints on customer service, billing, technical issues on Instagram but there are no replies to these comments.

On the Dropbox Business Twitter account, I noticed a lot of complaints on price, lack of satisfaction with product features, customer service and technical issues.

On the Dropbox Support Twitter account, I noticed a lot of issues regarding file syncing/sharing, technical issues, program updates and billing.

My study is mainly focused on business (paying) customers and I am wondering what you are doing to alleviate these complaints?

Thank you for your response, in advance.


1 Reply 1

Re: Enquiry on customer dissatisfaction


Thank you for joining our Community and for raising this thread @annefm

Our official Support channel are:

  1. Email and chat support (for users that have the ability to chat/paid accounts)
  2. Live Support (calls and chats) for Business Admins, via their admin console and the Help section.
  3. Twitter, Facebook and Community for everyone. 

It is also worth pointing out that in Community, Twitter and Facebook, due to security and privacy reasons, we are unable to see information for your accounts or your Dropbox accounts, even if you provide us with details. 

Having said that, even though we are doing our best to support, there are support requests we cannot address properly or fully solve via social media and the Community. I personally find Twitter and our Community. a place where people express their opinion and give feedback. We review everything but we help where people that express  they wish to get help. For billing/account issues we offer steps they can take on their end or redirect them to our support channels where we can take action on our end. 

We would be happy to see you back in our Community with more to discuss or any Dropbox questions you might have! 

Thank you once more for posting. 

Community Moderator @ Dropbox

Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Are you starting new work habits this year?

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?