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Error 500 after Login - On all Browsers

Error 500 after Login - On all Browsers

biitzi
New member | Level 2

Hello, today I was confronted with the Login Error 500. 
It occurse on every browers (even in incognito-windows), on the smartphone aswell. It doesn't matter if it is a 4G connection, wifi or lan.
I had to go to my second account (this one right here) to open this ticket because i cannot do anything at all on any dropbox site once i am signed-in.

Caches have been cleared as well (not that it could be the cache, since it even produces the error on newly installed browsers).

Hopefully someone has an idea what to do, because the open tickets that i found regarding this error didn't help.
Thanks in advance,
Sacha

1 Accepted Solution

Accepted Solutions

Re: "Oh hello. Sorry for this little hiccup. Try refreshing your page."

Lusil
Dropboxer
Hey everyone, thank you all for your reports and updates on this throughout!
 
The issue at hand should now be fixed and working as normal. 
 
You can also verify this from our System Status page
 
If anyone is still having issues though, please don’t hesitate to get in touch with our Support team and they’ll do their best to assist you. 
 
Thank you for your diligence!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

87 Replies 87

Betreff: Error 500 after Login - On all Browsers

biitzi
New member | Level 2

Maybe it could be important that I log-in through a google account. Never had a problem though until today.

Re: Error 500 after Login - On all Browsers

Sviat
New member | Level 2

Same goes for me - and also google login

Re: Error 500 after Login - On all Browsers

Lusil
Dropboxer
Hey peeps, thanks for raising this. 
 
Our engineers are aware and are working on this. I’ll make sure to let you know of an update as soon as possible.
 
Thanks in advance for your patience and cooperation on the matter!
 
[EDIT] You can keep track of this from your end as well via this page: https://status.dropbox.com/

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Error 500 after Login - On all Browsers

biitzi
New member | Level 2

Ok glad to hear! Thanks for reaching out this quick. 

Cannot open a folder

slr9
New member | Level 2

I cannot open a folder that opened yesterday.  It was sent through gmail.  Now I get an error 500 message.  How to open?

error 500 persisting

n_abi
New member | Level 2

I am facing a persisting error 500 and have tried all the suggestion I found (e.g., deleting cache & incognito mode). 

What else do I need to do? 

Re: Error 500 after Login - On all Browsers

juandc93
Explorer | Level 4

does your dropbox sync?? My dropbox desktop app is stuck syncing too. 

Re: Error 500 after Login - On all Browsers

n_abi
New member | Level 2

no it doesn't sync too

Re: Error 500 after Login - On all Browsers

Lusil
Dropboxer
Hey peeps! 
 
@slr9 and @n_abi, I moved your threads here to keep troubleshooting consistent and relevant for you. 
 
As mentioned in my previous reply, our engineers are aware of this and are working on a solution for you. As soon as the’re an update, I’ll make sure to get back to you here.
 
Thanks everyone!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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