Error Upgrading to Family Plan

[legoon1]

My wife and I each had individual plans that expired yesterday and the family plan makes more sense for our use.  I've tried to sign up for the family plan but each time, when I put in my log in to sign up, I receive a "Error 404" page that doesn't allow me to go through the upgrade checkout process.  No way I'm paying $300 for two plans when I can pay $200 for more space than we need.

[Mark]

Can you try clearing your cache and cookies etc. to see if that helps?

[legoon1]

Yes, I tried that along with trying on three different browsers and a Chrome incognito window too.

[Walter]

Do you get any different results if you try to upgrade from this page directly @legoon1? 

[legoon1]

Just tried and same issue. Error 404 page

[Lusil]

Hey @legoon1, could you make sure that your browser is up to date and you don't have any pending OS updates left?

[legoon1]

Yes. All updated and I’ve tried in safari, Firefox and chrome.

[Lusil]

If you've also checked for any pending computer updates, could you send us a screenshot of the error message?

[legoon1]

Here is the page link: https://www.dropbox.com/buy/family and attached in this message is the error.

[Jay]

Hi @legoon1, if you're still experiencing this issue, could you try contacting the support team by clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!