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Error Upgrading to Family Plan

Error Upgrading to Family Plan

legoon1
Helpful | Level 6

My wife and I each had individual plans that expired yesterday and the family plan makes more sense for our use.  I've tried to sign up for the family plan but each time, when I put in my log in to sign up, I receive a "Error 404" page that doesn't allow me to go through the upgrade checkout process.  No way I'm paying $300 for two plans when I can pay $200 for more space than we need.

1 Accepted Solution

Accepted Solutions

Re: Error Upgrading to Family Plan

legoon1
Helpful | Level 6
I was able to sign up yesterday. I received an email from Dropbox yesterday that my files would no longer sync and to select a plan and the family plan was finally an option.

View solution in original post

12 Replies 12

Re: Error Upgrading to Family Plan

Mark
Super User II

Can you try clearing your cache and cookies etc. to see if that helps?


 


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Re: Error Upgrading to Family Plan

legoon1
Helpful | Level 6

Yes, I tried that along with trying on three different browsers and a Chrome incognito window too.

Re: Error Upgrading to Family Plan

Walter
Dropboxer
Do you get any different results if you try to upgrade from this page directly @legoon1

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Error Upgrading to Family Plan

legoon1
Helpful | Level 6
Just tried and same issue. Error 404 page

Re: Error Upgrading to Family Plan

Lusil
Dropboxer
Hey @legoon1, could you make sure that your browser is up to date and you don't have any pending OS updates left?

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Error Upgrading to Family Plan

legoon1
Helpful | Level 6
Yes. All updated and I’ve tried in safari, Firefox and chrome.

Re: Error Upgrading to Family Plan

Lusil
Dropboxer
If you've also checked for any pending computer updates, could you send us a screenshot of the error message?

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Error Upgrading to Family Plan

legoon1
Helpful | Level 6

Here is the page link: https://www.dropbox.com/buy/family and attached in this message is the error.

legoon1_0-1612559672704.png

 

Re: Error Upgrading to Family Plan

Jay
Dropboxer
Hi @legoon1, if you're still experiencing this issue, could you try contacting the support team by clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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