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Error message on account upgrade

Error message on account upgrade

mondem
Explorer | Level 4

Hi together,

while trying to upgrade my account through the page https://www.dropbox.com/buy/plus I constantly (first try over a week ago) get a message "We're having some trouble at the moment. Please try again later."

 

I tried already using different browsers: Firefox, Chrome, Edge. I tried also to use private window and to delete all the cookies. Nothing helps.

 

From what I see in the developer's console, there is a 500 Internal Server Error from the following endpoint: https://www.dropbox.com/pro/ajax_fetch_sub_change_plans

 

I can deliver more input (response/requests with headers) on request.

 

Could you please help me on that?

Regards

MD

6 Replies 6

Re: Error message on account upgrade

Hunter
Dropboxer

Hey @mondem, and welcome to our Community!

 

Could you try upgrading from this plans page?

 

If you are not successful, please take a screenshot, and send it through.

 

Thanks!


Hunter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Error message on account upgrade

mondem
Explorer | Level 4

Hi @Hunter,

 

thank you for the hint. I tried it out, but finally one lands on the same page with the same error as before, here the screenshot:

 

mondem_1-1627631509429.png

Hope it helps.

 

Regards

MD

Re: Error message on account upgrade

Walter
Dropboxer
Hey @mondem, sorry to hear you're still having issues with this.

Would it be OK if we reached out via email to investigate further? 

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Error message on account upgrade

mondem
Explorer | Level 4

Hi @Walter,

 

of course, please reach out to me directly.

 

Regards

MD

Re: Error message on account upgrade

Walter
Dropboxer
Sure thing @mondem - you've got :envelope: 

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Error message on account upgrade

mondem
Explorer | Level 4

Hi @Walter ,

 

I tried today once again (same browser as before) and it worked.

It seems you've fixed the issue in the meantime. Thank you!

 

Regards

MD, happy upgraded user 😉

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    mondem Explorer | Level 4
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    Walter Dropboxer
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