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Even though I have been paying for my account, its seems I don't have space

Even though I have been paying for my account, its seems I don't have space

1476101
New member | Level 2

I have had a dropbox acct. for several years, I've been paying $11.99 per month for months; however, I keep getting invitations from Dropbox to upgrade my account. Why? when I log in, and check my settings, it shows that I only have 29 gigs left, where I should have much, much more space left. 

There is NO HUMAN to talk to in Dropbox. No videos address my question. WHAT DO I DO?

I went ahead and cancelled last year, and started a new account again... It still takes me to the faulty account. As far as Dropbox is concerned, I'm only a trial account user. What about the several $$$ I've paid over the past few months?????

 This is so frustratin.

2 Replies 2

Re: loging in

Hannah
Dropboxer
Hey @1476101, welcome to the Dropbox Community!

If you're getting prompted to upgrade, it sounds like your account is a free Basic one and not a paid one. 

What do you see in the plan tab of your account settings? 

And are you still paying for an account to this day? Because, if you cancelled it, it's normal that it would get downgraded and you'd lose your extra space.

Let me know what you find. 

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: loging in

1476101
New member | Level 2

I've tried everything. Nowhere does the word PLAN appear.  Under MY PROFILE, MY SETTINGS, MY SUBSCRIPTION.  Nowhere does it show me the type of plan I'm subscribed to.  All I know is that I've been paying $11.99 for several months, and all I have left is 29 gig of memory. 

This silly account is totally worthless. Not very user friendly.  It seems that it would be VERY EASY to find out how much memory I have left, and all the information in my account. NOT SO. Very disappointed.   In one word, DROPBOX sucks swamp water.  I have it. I'll probably cancel it

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Top contributors to this post

  • User avatar
    1476101 New member | Level 2
  • User avatar
    Hannah Dropboxer
What do Dropbox user levels mean?
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