Exceeds 3 device limit

[sneaky247]

i want to link a new device

but my account exceeds 3 linked device limit

my 5 linked devices:

  macbook.local

  macbook - linked 2x - device names different (variations of my personal name) - verions & IP addresses different

  ipad - linked 2x - device names same (my personal name) - verions & IP addresses different

note:  i've only ever used 2 devices:  1 macbook & 1 ipad

question1:  why 5 linked devices ?

question2:  which devices to unlink ?

[Rich · Accepted solution]

---

@sneaky247 wrote:

note:  i've only ever used 2 devices:  1 macbook & 1 ipad

question1:  why 5 linked devices ?

---

If you've ever reinstalled the OS on your MacBook or the Dropbox app on your iPad, they could appear as multiple devices.

question2:  which devices to unlink ?

---

The Security page should show you which devices were used most recently. If only two show recent times, those are the two to keep. Unlink the rest. When in doubt, unlink them all and just relink the devices you actually have.

[khat17]

Hi there. Dropping in to hijack this thread.

I'm having a similar issue and I'm not finding a way to contact DropBox about the problem. Video is linked below with the exact problem. I can't install on my formatted system because I can't remove the older devices.

https://youtu.be/88iaw8zMX0o

[nickydragon]

I'm having this same issue... https://www.youtube.com/watch?v=88iaw8zMX0o&feature=youtu.be

[Walter]

Hi @khat17 & @nickydragon; thanks for joining our Community and sorry to hear you're having issues with this.

Assuming that you're under the 3 device limit, you shouldn't be having an issue with this so if you could provide a screenshot of the exact error you get, I'd be glad to look into this for you. 

Just note that you can see the list of your connected devices and remove any you don't use or need from the following page: 

• https://www.dropbox.com/devices

Let me know what you find! 

[nickydragon]

Hi, I figured it out. You have to unlink "all Paper devices" first. Probably worth calling it a bug :bug:

[khat17]

---

@nickydragon wrote:

Hi, I figured it out. You have to unlink "all Paper devices" first. Probably worth calling it a bug :bug:

---

This works. Thank you very much!