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Exceeds 3 device limit

New member | Level 2
New member | Level 2

i want to link a new device

but my account exceeds 3 linked device limit

my 5 linked devices:

  macbook.local

  macbook - linked 2x - device names different (variations of my personal name) - verions & IP addresses different

  ipad - linked 2x - device names same (my personal name) - verions & IP addresses different

note:  i've only ever used 2 devices:  1 macbook & 1 ipad

question1:  why 5 linked devices ?

question2:  which devices to unlink ?

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Exceeds 3 device limit

Super User II
Super User II

@sneaky247 wrote:

note:  i've only ever used 2 devices:  1 macbook & 1 ipad

question1:  why 5 linked devices ?


If you've ever reinstalled the OS on your MacBook or the Dropbox app on your iPad, they could appear as multiple devices.

 

question2:  which devices to unlink ?


The Security page should show you which devices were used most recently. If only two show recent times, those are the two to keep. Unlink the rest. When in doubt, unlink them all and just relink the devices you actually have.

View solution in original post

1 Reply 1
Highlighted

Re: Exceeds 3 device limit

Super User II
Super User II

@sneaky247 wrote:

note:  i've only ever used 2 devices:  1 macbook & 1 ipad

question1:  why 5 linked devices ?


If you've ever reinstalled the OS on your MacBook or the Dropbox app on your iPad, they could appear as multiple devices.

 

question2:  which devices to unlink ?


The Security page should show you which devices were used most recently. If only two show recent times, those are the two to keep. Unlink the rest. When in doubt, unlink them all and just relink the devices you actually have.

View solution in original post

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