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Tried to log in on one computer when I received notification that my password expired.
Was still logged into my account on another computer. Tried to change the password and it wouldn't take.
I can't access my email address linked with Dropbox, because it no longer exists. Which happened at the same time Dropbox expired my password.
Created a new account and was transferring files over when my computer rebooted and logged me out.
Have tried every option, including contacting support (Ticket #12385790) in which I was told to log into my account to see what my support options were. WHAT THE HECK? How am I supposed to do that when I am locked out. Someone obviously didn't read my issue.
I use Dropbox for the cloud feature and to store important documents, etc. I am hopeful that someway, somehow, someone can help me. I know my old password and can provide detailed answers to any questions.
Please help. Thank you.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Jay
Community Moderator @ Dropbox
dropbox.com/support
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Jay,
Thank you for this direction. Here is the ticket number 12404541.
Danielle
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Jay.
I'm Anna and I have a similiar problem to @DanielleJB, I created my dropbox account 11 years ago using my university email addess and have not changed it since. Now that I am locked out, I am unable to access neither my dropbox account nor my original email address!
Can you walk me through how to retrive my information?
Anna
My password expired for my other dropbox account (paid, upgraded) and my email account associated with that dropbox no longer exists (I checked with IT department). The email address has been defunct since 2016. Help! I cannot log in to my account and I have important files in there.
Iʻve submitted help tickets but that doesnʻt help because I got rerouted to ask here.
My most recent ticket# is: 1231739
Please help!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!