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Re: Me too, help: Expired password - frustration

Expired password - frustration

DanielleJB
Explorer | Level 4

Tried to log in on one computer when I received notification that my password expired.

Was still logged into my account on another computer. Tried to change the password and it wouldn't take.

I can't access my email address linked with Dropbox, because it no longer exists.  Which happened at the same time Dropbox expired my password.

Created a new account and was transferring files over when my computer rebooted and logged me out.

Have tried every option, including contacting support (Ticket #12385790) in which I was told to log into my account to see what my support options were. WHAT THE HECK? How am I supposed to do that when I am locked out. Someone obviously didn't read my issue.

I use Dropbox for the cloud feature and to store important documents, etc.  I am hopeful that someway, somehow, someone can help me.  I know my old password and can provide detailed answers to any questions.  

Please help. Thank you.

 

 

 

1 Accepted Solution

Accepted Solutions

Re: Expired password - frustration

Jay
Dropboxer
Thanks for the ticket ID, I've replied to your message.

Please could you reply to that when you get a chance!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

35 Replies 35

Re: Expired password - frustration

Jay
Dropboxer
Hi @DanielleJB, thanks for posting on the Community.

I understand your frustration over this matter.

I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.

From there you should be able to contact support. Make sure to enter the same email with the expired password for the Dropbox account.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Expired password - frustration

DanielleJB
Explorer | Level 4

Jay,

Thank you for this direction.  Here is the ticket number 12404541.

Danielle

Re: Expired password - frustration

Jay
Dropboxer
Thanks for the ticket ID, I've replied to your message.

Please could you reply to that when you get a chance!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Expired password - frustration

anna_lamky
New member | Level 2

Hi @Jay.

I'm Anna and I have a similiar problem to @DanielleJB, I created my dropbox account 11 years ago using my university email addess and have not changed it since. Now that I am locked out, I am unable to access neither my dropbox account nor my original email address!

 

Can you walk me through how to retrive my information?

 

Anna 

Me too, help: Expired password - frustration

Melin1
Explorer | Level 3

My password expired for my other dropbox account (paid, upgraded) and my email account associated with that dropbox no longer exists (I checked with IT department). The email address has been defunct since 2016.  Help! I cannot log in to my account and I have important files in there.

 

Iʻve submitted help tickets but that doesnʻt help because I got rerouted to ask here.

 

My most recent ticket# is: 1231739

 

Please help!

Re: Me too, help: Expired password - frustration

Jay
Dropboxer
Hi @Melin1, there doesn't appear to be a ticket under that number, could you check it again?

@anna_lamky, when was the last time you logged into that Dropbox account? Was it recent, or over 12 months ago?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Me too, help: Expired password - frustration

Melin1
Explorer | Level 3
Sorry wrong ticket number before.

Here's my ticket#:
12531739

Re: Me too, help: Expired password - frustration

Jay
Dropboxer
Thanks for the ticket, I've replied to your message, please could you reply as soon as you get a chance.

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Me too, help: Expired password - frustration

manual
Explorer | Level 4
Hi Jay, could you please also help me? I’ve started a ticket regarding this, but nobody is responding to me after a week. Ticket #12580705
Need more support?