Expired password - frustration

[DanielleJB]

Tried to log in on one computer when I received notification that my password expired.

Was still logged into my account on another computer. Tried to change the password and it wouldn't take.

I can't access my email address linked with Dropbox, because it no longer exists.  Which happened at the same time Dropbox expired my password.

Created a new account and was transferring files over when my computer rebooted and logged me out.

Have tried every option, including contacting support (Ticket #12385790) in which I was told to log into my account to see what my support options were. WHAT THE HECK? How am I supposed to do that when I am locked out. Someone obviously didn't read my issue.

I use Dropbox for the cloud feature and to store important documents, etc.  I am hopeful that someway, somehow, someone can help me.  I know my old password and can provide detailed answers to any questions.  

Please help. Thank you.

[Megan]

Happy Friday @manual, I'm going to be sending you an email.

Please respond back as soon as possible.

[sonyk01]

I have same issue as daniellejb..please help me recover my Dropbox, I no longer have access to my old email (it has been deactivated) and Dropbox is saying my password expired. I cannot create a new one because I can't get into my old email. Please help!!!! I just want to recover my old files, I email support but they are saying to log in too using old acct ( which I can't do).My ticket# is 12727388

[Megan]

Hey @sonyk01, let's have a look into this! 

I've replied to your ticket number, so we can have a closer look into this. 

Please reply as soon as possible.

[Abatt1483]

I also made a ticket for this issue. I’d love to get some help with it. Thanks so much. Ticket #12776059

[Megan]

Sure thing @Abatt1483! 

You have an email from me.

[anonymous]

I have similar issue as danieljb, can I get help? Ticket #12815258

[Megan]

Sure thing, @anonymous! 

You should have received my reply.

[Candacejack]

I have the same issue, I know my user and password, though, my password was expired and the email connected to my Dropbox is no longer active (9yrs now). I need pictures for a funeral. I never received a response for 2 ticket# 14685434 & 14711125. It seems that this is a common issue for years, why hasn't this been resolved. Please assist. I need my pictures.

[manual]

I doubt you're gonna get far with this @Candacejack unfortunately. Dropbox did a bunch of manual verifications on me, concluded that I'm the owner of the account and then proceeded to reset my password, locking me out completely. Now I'm not even getting a prompt to enter a code anymore, and Dropbox is telling me that "if you don't have access to the email address registered to your Dropbox account and do not know the password, unfortunately we have no way to help you regain access to that account".

They just don't care about small fries like us anymore.

[Candacejack]

Unbelievable, I bet you they will care when it's all over social media.

Thank you very much.