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Tried to log in on one computer when I received notification that my password expired.
Was still logged into my account on another computer. Tried to change the password and it wouldn't take.
I can't access my email address linked with Dropbox, because it no longer exists. Which happened at the same time Dropbox expired my password.
Created a new account and was transferring files over when my computer rebooted and logged me out.
Have tried every option, including contacting support (Ticket #12385790) in which I was told to log into my account to see what my support options were. WHAT THE HECK? How am I supposed to do that when I am locked out. Someone obviously didn't read my issue.
I use Dropbox for the cloud feature and to store important documents, etc. I am hopeful that someway, somehow, someone can help me. I know my old password and can provide detailed answers to any questions.
Please help. Thank you.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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I'm having the same problem, won't receive any email to reset password and can't access my account, can someone help me please? My ticked ID: #15170708
Jay
Community Moderator @ Dropbox
dropbox.com/support
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@Candacejack I'm afraid Dropbox have publicly said that without access to the email address the account is unrecoverable. Thats probably why the tickets are being closed without reply - because they are sending the reply to the other email address. There is no way to verify who you are without your email.
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Unsure on legal action etc. but I do know that this is stated in the T&Cs - you need to have an active email account to use the system. If you dont then you cannot guarantee access.
There public statement on this is at : https://www.dropboxforum.com/t5/Dropbox-tips-tricks/I-lost-access-to-my-email-address-how-do-I-sign-...
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Hi there!
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