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Expired password - frustration

Re: Me too, help: Expired password - frustration

Megan
Dropboxer
Happy Friday @manual, I'm going to be sending you an email.

Please respond back as soon as possible.

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Expired password - frustration

sonyk01
Explorer | Level 3
I have same issue as daniellejb..please help me recover my Dropbox, I no longer have access to my old email (it has been deactivated) and Dropbox is saying my password expired. I cannot create a new one because I can't get into my old email. Please help!!!! I just want to recover my old files, I email support but they are saying to log in too using old acct ( which I can't do).My ticket# is 12727388

Re: Expired password - frustration

Megan
Dropboxer
Hey @sonyk01, let's have a look into this! 

I've replied to your ticket number, so we can have a closer look into this. 

Please reply as soon as possible.

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Expired password - frustration

Abatt1483
New member | Level 2
I also made a ticket for this issue. I’d love to get some help with it. Thanks so much. Ticket #12776059

Re: Expired password - frustration

Megan
Dropboxer
Sure thing @Abatt1483

You have an email from me.

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Expired password - frustration

Not applicable

I have similar issue as danieljb, can I get help? Ticket #12815258

Re: Expired password - frustration

Megan
Dropboxer
Sure thing, @anonymous! 

You should have received my reply.

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Expired password - frustration

Candacejack
Explorer | Level 4
I have the same issue, I know my user and password, though, my password was expired and the email connected to my Dropbox is no longer active (9yrs now). I need pictures for a funeral. I never received a response for 2 ticket# 14685434 & 14711125. It seems that this is a common issue for years, why hasn't this been resolved. Please assist. I need my pictures.

Re: Expired password - frustration

manual
Explorer | Level 4

I doubt you're gonna get far with this @Candacejack unfortunately. Dropbox did a bunch of manual verifications on me, concluded that I'm the owner of the account and then proceeded to reset my password, locking me out completely. Now I'm not even getting a prompt to enter a code anymore, and Dropbox is telling me that "if you don't have access to the email address registered to your Dropbox account and do not know the password, unfortunately we have no way to help you regain access to that account".

 

They just don't care about small fries like us anymore.

Re: Expired password - frustration

Candacejack
Explorer | Level 4
Unbelievable, I bet you they will care when it's all over social media.

Thank you very much.
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    Megan Dropboxer
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