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Expired password - frustration

Re: Expired password - frustration

manual
Explorer | Level 4

I wonder if I could use GDPR to correct my email address, as my account should have my full name on record. This is identifiable information after all.

Re: Expired password - frustration

Jay
Dropboxer
I've sent you an email, @Candacejack, please could you reply to it when you get a chance.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Expired password - frustration

manual
Explorer | Level 4

My ticket finally got escalated to someone who is an "account security manager" at Dropbox, and after verifying my identity, they helped me with resetting my password, which removed the requirement for the 6-digit code as well.

 

If anyone from this thread is still trying to get through support, keep trying! Ask for an escalation if you feel like the ticket isn't going anywhere. I went through ~5 support agents before one of them finally escalated it.

Re: Expired password - frustration

Candacejack
Explorer | Level 4
@manual thanks, I too was able to get my tickets resolved and now have access to my old photos

Re: Expired password - frustration

Threeebeds
New member | Level 2
If I can somehow tag along here I’m having the exact same issue as these users.
Can’t access my original email address due to it being set up by my old college which has since run itself into the ground. All emails were closed by them when they shut their doors.


If y’all can help fast track this somehow/prevent a big uneccessry email back n forth like everyone else had to it would be appreciated so so much.

Other wise I guess I just gotta put on my Karen wig and throw a tantrum until they fold… don’t really wanna tho.

Ticket #15595209: DB: Account access

Note: I did only submit this today.. but from reading above
I have a good idea what the responses are going be for a while when the do
Eventually reply.

Re: Expired password - frustration

Megan
Dropboxer
Hi @Threeebeds, let me see what I can do to help! 

I checked, and it seems you've already been connected to one of our support agents. 

The best thing you can do is to continue working on this with the specialized agent in order to see what the best way to continue is. 

Thanks a lot. I'm here if you need anything.

Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Megan Dropboxer
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    Threeebeds New member | Level 2
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    Candacejack Explorer | Level 4
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    manual Explorer | Level 4
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    Jay Dropboxer
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