Extra 25 gb not popping up

[varrooonn]

hello,
I got a new computer, with which an offer of extra 25 gb in dropbox was included.  
I signed up for that, but the extra space isn't reflecting in my settings...

[Rich]

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@varrooonn wrote:

I got a new computer, with which an offer of extra 25 gb in dropbox was included.  
I signed up for that, but the extra space isn't reflecting in my settings...

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Have you completed all the steps? You usually need to at a minimum, verify your email address after creating your account.

• https://help.dropbox.com/search-results#q=25gb&t=HelpCenter&sort=relevancy

[varrooonn]

I did not get a verification as I signed up through google...

[Daphne]

Hey there @varrooonn!

Can you just confirm for me which promotion you received the pop up for? Is this a HP computer?

Also, was the Dropbox app pre-loaded on your device?

Let me know - thanks!

[varrooonn]

Yes, 

It is a HP device. I kept getting notifications from the hp application untill I actually signed up for the extra 25 gb...

I had to download dropbox, as it was not pre loaded into my device.

Thank you,
varrooonn

[Daphne · Accepted solution]

If the app wasn't pre-loaded on your device, it seems that the device wasn't eligible for this promotion unfortunately.

I can suggest checking out this article, which has some more info on the promotion and which devices are eligible.

I hope this helps!

[varrooonn]

Thank you for your response! @Daphne ,

I understand that, but I don't know why HP would do this, (why I was offered that offer when it was not valid. )
I will get further clarification from HP.

Thanks!
varrooonn

[Daphne]

I completely understand @varrooonn!

If you need anything else, or want to let me know an update after contacting HP, I'll be happy to help out further. 😁

Hope you have a great rest of your week!