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Extra 25 gb not popping up

Extra 25 gb not popping up

varrooonn
Explorer | Level 4

hello,
I got a new computer, with which an offer of extra 25 gb in dropbox was included.  
I signed up for that, but the extra space isn't reflecting in my settings...

1 Accepted Solution

Accepted Solutions

Re: Extra 25 gb not popping up

Daphne
Dropboxer

If the app wasn't pre-loaded on your device, it seems that the device wasn't eligible for this promotion unfortunately.

 

I can suggest checking out this article, which has some more info on the promotion and which devices are eligible.

 

I hope this helps!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

7 Replies 7

Re: Extra 25 gb not popping up

Rich
Super User II

@varrooonn wrote:

I got a new computer, with which an offer of extra 25 gb in dropbox was included.  
I signed up for that, but the extra space isn't reflecting in my settings...


Have you completed all the steps? You usually need to at a minimum, verify your email address after creating your account.

 

Re: Extra 25 gb not popping up

varrooonn
Explorer | Level 4

I did not get a verification as I signed up through google...

Re: Extra 25 gb not popping up

Daphne
Dropboxer

Hey there @varrooonn!

 

Can you just confirm for me which promotion you received the pop up for? Is this a HP computer?

 

Also, was the Dropbox app pre-loaded on your device?

 

Let me know - thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Extra 25 gb not popping up

varrooonn
Explorer | Level 4

Yes, 

It is a HP device. I kept getting notifications from the hp application untill I actually signed up for the extra 25 gb...

I had to download dropbox, as it was not pre loaded into my device.

Thank you,
varrooonn

Re: Extra 25 gb not popping up

Daphne
Dropboxer

If the app wasn't pre-loaded on your device, it seems that the device wasn't eligible for this promotion unfortunately.

 

I can suggest checking out this article, which has some more info on the promotion and which devices are eligible.

 

I hope this helps!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Extra 25 gb not popping up

varrooonn
Explorer | Level 4

Thank you for your response! @Daphne ,

I understand that, but I don't know why HP would do this, (why I was offered that offer when it was not valid. )
I will get further clarification from HP.

Thanks!
varrooonn

Re: Extra 25 gb not popping up

Daphne
Dropboxer

I completely understand @varrooonn!

 

If you need anything else, or want to let me know an update after contacting HP, I'll be happy to help out further. 😁

 

Hope you have a great rest of your week!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    varrooonn Explorer | Level 4
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