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Failed to redeem space promo from HP

Failed to redeem space promo from HP

ari_ws
New member | Level 2

I purchased a new HP Laptop a week ago, and I got promo free space from HP for a year.
I already activated the two steps verification in my Dropbox account, the problem is when I try to sign in preinstalled Dropbox from my laptop I never received the code in my primary number, and I didn't find any clue in the preinstalled Dropbox to send the code to my backup number.
And the promo is disappeared when I installed Dropbox by download it from the web.

Is it possible for me to redeem the gift from HP?

1 Accepted Solution

Accepted Solutions

Re: Failed to redeem space promo from HP

ari_ws
New member | Level 2

Thanks @Jay for the answer..
I've solved the problem to recover the preloaded Dropbox in my laptop.
First I changed the two ways verification using authenticator apps (I'm using Google Authenticator), because I never received the code in my primary number.
Then I create new Windows User, and there is preloaded Dropbox in the new user windows environment. I did the sign in process in preloaded Dropbox in the new user Windows environment and I succeeded to redeem the giveaway from HP.
I hope I will receive notification before the time of giveaway period end to maintain my data in Dropbox.

View solution in original post

3 Replies 3

Re: Failed to redeem space promo from HP

Jay
Dropboxer

Hi @ari_ws, thanks for posting today!

 

There should have been an option to enter the two-step verification code when signing into the app. You would need to have the pre-installed version of the Dropbox desktop application in order to claim the promotional offer.

 

Perhaps it's possible to request from HP to restore a copy of the original app, so I'd recommend trying to contact them to see if this is possible.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Failed to redeem space promo from HP

ari_ws
New member | Level 2

Thanks @Jay for the answer..
I've solved the problem to recover the preloaded Dropbox in my laptop.
First I changed the two ways verification using authenticator apps (I'm using Google Authenticator), because I never received the code in my primary number.
Then I create new Windows User, and there is preloaded Dropbox in the new user windows environment. I did the sign in process in preloaded Dropbox in the new user Windows environment and I succeeded to redeem the giveaway from HP.
I hope I will receive notification before the time of giveaway period end to maintain my data in Dropbox.

View solution in original post

Re: Failed to redeem space promo from HP

johnalex
New member | Level 2

I am also facing the same issue, If you found any solution Please let me know, Thanks in Advance ❤️

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Top contributors to this post

  • User avatar
    johnalex New member | Level 2
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    ari_ws New member | Level 2
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    Jay Dropboxer
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