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Re: Failing to upgrade my Dropbox Account

Re: Failing to upgrade my Dropbox Account

sarahwahby
Helpful | Level 6

Hi all,

 

Can you please get back to me with some advice. I am experiencing delays in my work because of this problem and there must be some straightforward solution to do something as simple as paying the subscription fee to upgrade!

Re: Failing to upgrade my Dropbox Account

Walter
Dropboxer

Hi Sarah; how are you today?

 

If you're still having issues with upgrading your account, I'm afraid I'll have to re-direct you to your existing ticket as we won't be able to help much further here, on our Community. 

 

I hope this gets resolved for you soon and we're just a post away if you have any other Dropbox question. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Failing to upgrade my Dropbox Account

sarahwahby
Helpful | Level 6
Hi Walter,

Thank you for getting back to me. I finally managed to solve the problem a couple of hours ago by making the transaction through paypal instead of my credit card.

View solution in original post

Re: Failing to upgrade my Dropbox Account

Walter
Dropboxer

Ah, I see; thanks for keeping us in the loop, Sarah. 

 

Maybe there was an issue with the original payment method you attempted to use?

 

Anyhow, I'm glad to hear this is sorted now. 


Enjoy the rest of your day and see you around the Community :coffee:


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Failing to upgrade my Dropbox Account

sarahwahby
Helpful | Level 6
Hi Walter,
Although the transaction was processed through Paypal, I paid for it with the same credit card I was trying to use to pay through the Dropbox website. So I'm sure that it's not an issue with the payment method.

Re: Failing to upgrade my Dropbox Account

Walter
Dropboxer

I see; thanks for the quick response, Sarah.

 

Only thing I can add for future reference is that when upgrading with a credit card, you'll need to ensure that your card and/or bank account is authorized for international payments; your bank may have additional information on this. 

 

Thanks for using Dropbox! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Failing to upgrade my Dropbox Account

sarahwahby
Helpful | Level 6
Thank you Walter. I regularly make international transactions with this card though, so I'm not sure if there is something specific to Dropbox website.

Re: Failing to upgrade my Dropbox Account

Ishh
Explorer | Level 3
Trying to upgrade my drop box accounts from basic to plus and a messages comes up telling me “You’re Currently Subscribed to this....” then the message after that says “Unable to Upgrade An unknown error occurred”

Re: Failing to upgrade my Dropbox Account

Walter
Dropboxer

Hi there @Ishh! Thanks for joining our discussion here ad sorry to hear you're having issues with upgrading your account.

 

Can you please let me know if you're on a computer using a web browser to do this or if you're trying to purchase a subscription through a mobile device?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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