Hi Sarah; how are you today?
If you're still having issues with upgrading your account, I'm afraid I'll have to re-direct you to your existing ticket as we won't be able to help much further here, on our Community.
I hope this gets resolved for you soon and we're just a post away if you have any other Dropbox question.
Ah, I see; thanks for keeping us in the loop, Sarah.
Maybe there was an issue with the original payment method you attempted to use?
Anyhow, I'm glad to hear this is sorted now.
Enjoy the rest of your day and see you around the Community
I see; thanks for the quick response, Sarah.
Only thing I can add for future reference is that when upgrading with a credit card, you'll need to ensure that your card and/or bank account is authorized for international payments; your bank may have additional information on this.
Thanks for using Dropbox!
Hi there @Ishh! Thanks for joining our discussion here ad sorry to hear you're having issues with upgrading your account.
Can you please let me know if you're on a computer using a web browser to do this or if you're trying to purchase a subscription through a mobile device?
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