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Feedback on Dropbox file encryption.

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Feedback on Dropbox file encryption.

Helpful | Level 5

@rmanke I hope you didn't trust Dropbox in the past. They don't encrypt storage and their employees always had access to your stuff. In other words storing anything sensitive in Dropbox is a big NO NO. Either way, I feel your pain. That's why I try to never recommend a*****s to my clients

 

EDIT [Profanity removed as per our Community guidelines]

12 Replies 12
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Re: Three device limit and multiple accounts on the same device

Dropboxer

Hello @My D.3.

Allow me to kindly point out that, like most major online services, we have a small number of employees who must be able to access user data when legally required to do so.

These cases are an exception. In general, Dropbox support,  does not have access to your files. We can see logs of events for your files and this is if the user shares file names with us and of course if the case requires that for us to solve it. An example is restoration cases, where users want to locate deleted files and need our help. 

We employ a number of physical and electronic security measures to protect user information from unauthorized access.

You can read more about your data's security with Dropbox here

I'd be happy to answer any questions on the matter. 

Thanks. 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Three device limit and multiple accounts on the same device

Helpful | Level 5
Look Fiona, you probably have no clue what encryption is if you're just doing PR/damage control. The issue is simple: You take a picture of yourself half naked to then show to your significant other and decide on which bra/panties combo looks best. Your phone automatically uploads to dropbox. The picture is transmitted via an encrypted channel to DB, but the servers then encrypt your picture using a key known to your upper management and techs (those guys you would not want to have a picture of you half naked). Then one day you can't find your important document which you were working on, ask for tech support. In the process, the tech handling your issue is authorized to bypass all those amazing software and hardware locks and look into your account. Obviously, all of your files, including those from your vacation when you took pictures drunk. Moving on, long story short the tech sees those pictures easily because nothing is encrypted by you, nor are the keys in your control. This is not server-blind storage, it's simply storage, regardless of how much you and your other PR guys are trying to spin this around to being a safe and encrypted storage method. I know this is new information to you, so here's some more to read up on: https://www.wired.com/2011/05/dropbox-ftc/ https://www.reddit.com/r/siacoin/comments/6g3zsv/dropbox_encryption_is_a_big_lie_and_here_is_why/ https://hardware.slashdot.org/story/11/05/15/2157202/Dropbox-Accused-of-Lying-About-Security https://readwrite.com/2011/04/20/how-to-keep-dropbox-employees/ Now, move along, there's nothing you can say to change public perception of your company being just a short-term way to send files to someone else. That's why your commercial offering is absolutely crap (oh, I'm sorry, are you offended by crap?) and will never align with even the most basic requirements of HIPAA.
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Re: Three device limit and multiple accounts on the same device

Dropboxer

Thanks for your response. 

I'm glad to share the resources available to help with your concerns, regarding Dropbox file encryption.

Dropbox security Architecture

The files are encrypted indeed only after reaching our cloud servers so if you are looking for client based encryption, this is not something Dropbox can do. 

As for us seeing the files in cases that it is actually a need to, please be aware that we ask users to share files with us via shared links or in the form of attachments to our communications. This is because we cannot preview the actual file on our end, in any case. Our tools provide information for the files but not access to the actual files. 

I understand most people do have sensitive content but again, we cannot see it. (Thank God! 

As for Dropbox and HIPAA compliance, please find all the info you need to go through here

We appreciate your feedback and your thoughts posted. Hope the information provided clarifies things, if not I'd be more than happy to put you in touch with our specialists team. 

Have a nice day. 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Three device limit and multiple accounts on the same device

Helpful | Level 6

I think you missed the point. When files are encrypted on my computer and only in this form are transferred than NOBODY, in any case has the access. All the other precausions are irrelevant, because can be broken or e.g. revoked by low.

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Re: Three device limit and multiple accounts on the same device

Super User

One of the beautiful features of Dropbox is the ability to share files.  


@jega wrote:

I think you missed the point. When files are encrypted on my computer and only in this form are transferred than NOBODY, in any case has the access. All the other precausions are irrelevant, because can be broken or e.g. revoked by low.


So how can you share the file if nobody has access except yourself?


-------------------------


if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

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Re: Three device limit and multiple accounts on the same device

Dropboxer

Hi everyone. 

As file encryption is not relevant to the three device limit topic, I moved your comments to this new discussion, to avoid confusion for other users. 

Thank you!


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
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Re: Three device limit and multiple accounts on the same device

Helpful | Level 6

I don't need to share my files, I need to store them in a place where I can access them using many devices. You may say I share it with myself.

When I need to send a file to a certain person I can encryt it in a way, that allow that person (and only the person) to decrypt the file - there is a lot of software to do it for free.

When I want all people to have access to a certain file then what for any ancryption?

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Re: Three device limit and multiple accounts on the same device

Helpful | Level 6

I would not agree. The discusson is abot you services and the amount of money you want for it. In that the quality of the service is important, as well as it is important in making decision where to move from Dropbox since you dont't want us anymore.

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Re: Three device limit and multiple accounts on the same device

Super Collaborator | Level 20

Hi @My D.3 & @jega,

This discussion is meaningful generally for experience sharing, but not to expect such thing from Dropbox or any other similar service (that's not good idea).


@jega wrote:

... When files are encrypted on my computer and only in this form are transferred than NOBODY, in any case has the access. All the other precausions are irrelevant, because can be broken or e.g. revoked by low.


I fully agree with you! But, slow down for a moment. Many other services provide such additional feature (peer to peer encryption), but is this secure enough?! Yes, in such case stealing your data would be more complicated, but not too much more (the service and encription software are proprietary and provided from same supplier - that's marketing trik 😉). Much more secure is using other security tools (there are lot - comersial or free), which you can configure however you like and stay out of cloud storage service's (either Dropbox or any other) control.


@Chris_J wrote:

...

So how can you share the file if nobody has access except yourself?


Suppose that have to be a joke..., or not?! @Chris_J, Where you can see any relation between content encryption and ability to share the content?! Probably you are some medium... or something like. Just opposite, encrypted content could be shared even more secure! Particular encryption key (associated with particular content) could be available only to desired peer - nobody else. So, if by error same content fall in access to somebody else (which could happens very easy using share link, for example), it will be unusable. Think little bit more... If you have something to share as an experience, Ok, share your arguments (like @Fiona puts some arguments, no very complete, but that's she's work). If you haven't anything consistent to say, better just keep quiet, please!

Happy new year!

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