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Files were shared to Account that wasnt created when we try to create now we get no verification ema

Files were shared to Account that wasnt created when we try to create now we get no verification ema

lexiewhiting
Explorer | Level 3

Files were shared to Account that wasnt created when we try to create now we get no verification email. 

If we use another alias on the email account this comes though. 

4 Replies 4

Re: Files were shared to Account that wasnt created when we try to create now we get no verificat...

Jay
Dropboxer
Hi @lexiewhiting, thanks for messaging the Community!

Is the account using a custom domain name, or a public email domain?

Could they try adding no-reply@dropbox.com to the contacts list and try verifying it again? Checking the junk/spam folder would also help.

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Files were shared to Account that wasnt created when we try to create now we get no verificat...

lexiewhiting
Explorer | Level 3

Hi 

 

Yes the domain is a custom domain. We have added the email no-reply and can confirm if we set an alias with a different format we get the emails but would like to have the login for dropbox to match the email address that were using.

Re: Files were shared to Account that wasnt created when we try to create now we get no verificat...

Jay
Dropboxer
There shouldn't be an issue with custom domains, since the Dropbox site can send to any emails address.

It's possible that the domain itself is preventing the emails from reaching your inbox or junk mail, so this is something I'd recommend getting your IT team to look into further to see if they can whitelist the Dropbox domains

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Files were shared to Account that wasnt created when we try to create now we get no verificat...

lexiewhiting
Explorer | Level 3

Don't worry - we have managed to sort it. Please feel free to close the enquiry.

 

Many thanks.

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    lexiewhiting Explorer | Level 3
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    Jay Dropboxer
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