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Files

leathp49
Explorer | Level 3

When I open my drop box all my files are gone. The only change I have made is I now have iPhone. Is there a &tech support I can talk to. Been paying for this for years. Sales just sends sites like this to have a discussion with. Dropbox takes my money but no support. Want my files and refund

3 Replies 3

Re: Files

Walter
Dropboxer

Hey @leathp49 ; thanks for joining our Community and sorry to hear about your missing files

 

It sounds like you may have signed in another account on your iPhone. Could you take a look at your account's plan tab and let me know what is reported there?

 

Do you see any sign of your files on your account online or in your events page

 

Keep me posted on your findings!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Files

leathp49
Explorer | Level 3
I have three files. Get started with Dropbox. Hello sign and get started with Dropbox. Dated 6/5/19 all three.it is like all my files are gone.

Re: Files

Walter
Dropboxer

These are the files that usually appear in new accounts @leathp49 .

 

Are you sure you're using the exact same email address as you did in the past?


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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