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Finicky login using Feitian-brand U2F security key

Helpful | Level 5

When I try to login using a Feitian-brand U2F security key, I often have to tap it 5 or 6 times before Dropbox.com will recognize it and complete my login. Yet when using the same key to log into my Google acct, I only have to tap it once. This makes me think the issue lies with your U2F implementation, rather than the key.

1 Accepted Solution

Accepted Solutions
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Re: Finicky login using Feitian-brand U2F security key

Helpful | Level 5

Ok, I have done some more testing:

 

  1. I have this behavior on OS X 10.13.6, as well as Kubuntu. The behavior is not just a simple delay, but really requires approx 6 taps in fast succession.
  2. However, I have just discovered it only happens in Google Chrome (Version 67.0.3396.99 (Official Build) (64-bit)).
  3. When I tested in Firefox 61.0.1 (64-bit), authentication worked instantly with a single tap, as expected.

View solution in original post

3 Replies 3
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Re: Finicky login using Feitian-brand U2F security key

Dropboxer
Dropboxer
Hey Gus G., thanks for posting us on the Community on this behavior! 
 
It’s my understanding that (despite the slight delay) the sign-in is successful in the end, is that right? Have you by any chance reached out to the manufacturer on this matter? 
 
Based on a quick search, I could see that other users have mentioned a slight delay on Linux devices (on an external resource). Did you receive the same behavior across OSs? 
 
Let me know here & I’ll make sure to check back with you asap. Happy Friday Gus! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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Highlighted

Re: Finicky login using Feitian-brand U2F security key

Helpful | Level 5

Ok, I have done some more testing:

 

  1. I have this behavior on OS X 10.13.6, as well as Kubuntu. The behavior is not just a simple delay, but really requires approx 6 taps in fast succession.
  2. However, I have just discovered it only happens in Google Chrome (Version 67.0.3396.99 (Official Build) (64-bit)).
  3. When I tested in Firefox 61.0.1 (64-bit), authentication worked instantly with a single tap, as expected.

View solution in original post

Highlighted

Re: Finicky login using Feitian-brand U2F security key

Dropboxer
Dropboxer

As a side note, since I don't have a direct contribution to your problem, I have to say I admire your testing! As a QA Engineer, that was some excellent feedback! Thanks for providing that info, and for crushing that testing!

 

-Rob


@Gus G. wrote:

Ok, I have done some more testing:

 

  1. I have this behavior on OS X 10.13.6, as well as Kubuntu. The behavior is not just a simple delay, but really requires approx 6 taps in fast succession.
  2. However, I have just discovered it only happens in Google Chrome (Version 67.0.3396.99 (Official Build) (64-bit)).
  3. When I tested in Firefox 61.0.1 (64-bit), authentication worked instantly with a single tap, as expected.

 

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