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Forgot password and no reset email

Forgot password and no reset email

annicinjoe
Explorer | Level 3

Hi all, I have registered my yahoo mail but forgot the password and other emails go to inbox just fine.

only problem, i can't get the reset password link.

I did search for this issue, and tried :

1. adding contact for no-reply@dropbox.com

2. add whitelist (filter) in setting yahoo mail that any email contains dropbox.com to be delivered to inbox

but until now, still no reset link for the password. help?

 

2 Replies 2

Re: forgot password and no reset email

annicinjoe
Explorer | Level 3

and i also checked the spam folder. no reset link.

what else can i do?

can dropbox send manually to my email? how to contact support for dropbox directly?

thanks

Re: Forgot password and no reset email

Daphne
Dropboxer
Hi there @annicinjoe, sorry to hear you're having trouble with this!

Since it looks like you've covered most of the troubleshooting here - awesome job with that by the way - I'd like to look into this through our Support channel with you.

I've just sent a message to the email linked with your profile here, so please check your inbox for my email when you have the time, and get back to me there.

Looking forward to hearing back from you!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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