Forgot password and no reset email

[annicinjoe]

Hi all, I have registered my yahoo mail but forgot the password and other emails go to inbox just fine.

only problem, i can't get the reset password link.

I did search for this issue, and tried :

1. adding contact for no-reply@dropbox.com

2. add whitelist (filter) in setting yahoo mail that any email contains dropbox.com to be delivered to inbox

but until now, still no reset link for the password. help?

[annicinjoe]

and i also checked the spam folder. no reset link.

what else can i do?

can dropbox send manually to my email? how to contact support for dropbox directly?

thanks

[Daphne]

Hi there @annicinjoe, sorry to hear you're having trouble with this!

Since it looks like you've covered most of the troubleshooting here - awesome job with that by the way - I'd like to look into this through our Support channel with you.

I've just sent a message to the email linked with your profile here, so please check your inbox for my email when you have the time, and get back to me there.

Looking forward to hearing back from you!

[agceg]

Forgot password and reset email does not have a link to reset

[Megan]

I'm sorry to hear about that @agceg! 

What happens if you try accessing the email using a different browser? 

Are you then able to access the link on your end? 

Keep me posted, and we'll take it from there.

[Ashley Yu]

Hi,

I have same problem.

Please e-mail to me, too.

Thank you!!

[Megan]

I've created a ticket on my end for you @Ashley Yu.

Reply back as soon as possible.

[Cpd68]

Dropbox that is linked to [removed per the Community's Guidelines] won’t send password reset email. I have opened yahoo mail on the app, and several different browsers, and made no reply an official contact. Please send a password reset to that address (not the gmail address with which I am currently signed in). Thank you

[Walter]

Hi @Cpd68, sorry to hear you're having issues with this.

May I ask how long has it been since you last accessed the mentioned account? 

Also, can you find any emails from Dropbox in that email's inbox?

[Cpd68]

Last email notice from Dropbox to that email is from May 9, 2020.