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Forgot password for the account on Dropbox and Gmail & there's a current subscription on the account

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Forgot password for the account on Dropbox and Gmail & there's a current subscription on the account

New member | Level 2

I forgot my password for the account on Dropbox and Gmail & there's a current monthly subscription on the account. Been charged twice now :/ How can I get Dropbox to cancel the subscription and reset my password when I don't have my gmail? Since that's lost forever because gmail seems to believe it's not my account and I can't get in contact with anybody there to help me.

 

The only way I can prove it's my account is the credit card number used and currently being charged on every month.

 

"If you don't see this error message, and you don't have access to the email address or password on your Dropbox account, then we can't help you regain access to that account"

 

So does this mean I'll be getting charged EVERY month forever until I cancel my card? That seems extremely ridiculous.

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Re: Forgot password for the account on Dropbox and Gmail & there's a current subscription on the

Dropboxer

Hey @Vae7, thanks for checking in with us. 

 

You can try following these steps to resetting your Dropbox password in case you still have a device that's linked to the account in questions. 

 

As for the charges, I'd recommend submitting a Help Request using this link via an incognito window. 

 

Let me know how it goes - thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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