Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hello,
There was a fraudulent charge on my credit card. I am a basic plan user only so when I got the notification from my credit card company that I had a charge from Dropbox I knew something was suspicious. I was able to track down the invoice and receipt using the transaction ID lookup tool so I have that documentation. I want to report this to Dropbox so they may take action against this user. Thanks,
Don
Hi @dballare, thanks for posting on the Community!
I appreciate the info you’ve provided. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by logging into your account, clicking this support link and providing as many details as possible.
Keep me posted!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi @dballare, thanks for posting on the Community!
I appreciate the info you’ve provided. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by logging into your account, clicking this support link and providing as many details as possible.
Keep me posted!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
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Thanks. I opened the ticket this morning.
Thanks for the update, I can see that the support agent has replied to your email. Please let me know if you’ve received their response!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Yes I received their response and they took care of it. Thanks!
Glad to hear they were able to assist you, @dballare, enjoy your weekend!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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I think the same thing has happened to me. But I can´t find a 12-number ID. I´ve tried to using the "supporting link" you mentioned, but when i fill it out and submits it say: "there was a problem completing this request". I have no idea where to get help.
- Joachim
Hi @JoachimH, thanks for messaging the Community!
Could you try switching browsers to see if this helps? Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
Let me know how it goes!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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I discover that since january dropbox is taking 11,00 euros form my credit card.
The account is not mine and I don't know how to stop the payment. can somebody please help me?
Hi @giul73, thanks for messaging the Community!
Are you able to locate the account using the transaction ID of the payment on this page?
If it isn’t an account you recognize, as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by logging into your account, clicking this support link and providing as much info as possible.
Keep me posted!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!