cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Fraud Charge on my Credit Card

Fraud Charge on my Credit Card

dballare
Helpful | Level 5
Go to solution

Hello,

There was a fraudulent charge on my credit card. I am a basic plan user only so when I got the notification from my credit card company that I had a charge from Dropbox I knew something was suspicious. I was able to track down the invoice and receipt using the transaction ID lookup tool so I have that documentation. I want to report this to Dropbox so they may take action against this user. Thanks,

Don 

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution

Hi @dballare, thanks for posting on the Community!

 

I appreciate the info you’ve provided. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by logging into your account, clicking this support link and providing as many details as possible. 

 

Keep me posted!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

View solution in original post

9 Replies 9

Jay
Dropbox Staff
Go to solution

Hi @dballare, thanks for posting on the Community!

 

I appreciate the info you’ve provided. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by logging into your account, clicking this support link and providing as many details as possible. 

 

Keep me posted!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

dballare
Helpful | Level 5
Go to solution

Thanks. I opened the ticket this morning. 

Jay
Dropbox Staff
Go to solution

Thanks for the update, I can see that the support agent has replied to your email. Please let me know if you’ve received their response!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

dballare
Helpful | Level 5
Go to solution

Yes I received their response and they took care of it. Thanks!

Jay
Dropbox Staff
Go to solution

Glad to hear they were able to assist you, @dballare, enjoy your weekend!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

JoachimH
New member | Level 2
Go to solution

I think the same thing has happened to me. But I can´t find a 12-number ID. I´ve tried to using the "supporting link" you mentioned, but when i fill it out and submits it say: "there was a problem completing this request". I have no idea where to get help. 

 

- Joachim 

Jay
Dropbox Staff
Go to solution

Hi @JoachimH, thanks for messaging the Community!

 

Could you try switching browsers to see if this helps? Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

giul73
Explorer | Level 4
Go to solution

I discover that since january dropbox is taking 11,00 euros form my credit card.

The account is not mine and I don't know how to stop the payment. can somebody please help me?

 

Jay
Dropbox Staff
Go to solution

Hi @giul73, thanks for messaging the Community!

 

Are you able to locate the account using the transaction ID of the payment on this page?

 

If it isn’t an account you recognize, as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by logging into your account, clicking this support link and providing as much info as possible. 

 

Keep me posted!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?