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Fraud Charge on my Credit Card

Fraud Charge on my Credit Card

dballare
Explorer | Level 4

Hello,

There was a fraudulent charge on my credit card. I am a basic plan user only so when I got the notification from my credit card company that I had a charge from Dropbox I knew something was suspicious. I was able to track down the invoice and receipt using the transaction ID lookup tool so I have that documentation. I want to report this to Dropbox so they may take action against this user. Thanks,

Don 

1 Accepted Solution

Accepted Solutions

Re: Fraud Charge on my Credit Card

Jay
Dropboxer

Hi @dballare, thanks for posting on the Community!

 

I appreciate the info you’ve provided. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by logging into your account, clicking this support link and providing as many details as possible. 

 

Keep me posted!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

9 Replies 9

Re: Fraud Charge on my Credit Card

Jay
Dropboxer

Hi @dballare, thanks for posting on the Community!

 

I appreciate the info you’ve provided. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by logging into your account, clicking this support link and providing as many details as possible. 

 

Keep me posted!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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View solution in original post

Re: Fraud Charge on my Credit Card

dballare
Explorer | Level 4

Thanks. I opened the ticket this morning. 

Re: Fraud Charge on my Credit Card

Jay
Dropboxer

Thanks for the update, I can see that the support agent has replied to your email. Please let me know if you’ve received their response!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Fraud Charge on my Credit Card

dballare
Explorer | Level 4

Yes I received their response and they took care of it. Thanks!

Re: Fraud Charge on my Credit Card

Jay
Dropboxer

Glad to hear they were able to assist you, @dballare, enjoy your weekend!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Fraud Charge on my Credit Card

JoachimH
New member | Level 2

I think the same thing has happened to me. But I can´t find a 12-number ID. I´ve tried to using the "supporting link" you mentioned, but when i fill it out and submits it say: "there was a problem completing this request". I have no idea where to get help. 

 

- Joachim 

Re: Fraud Charge on my Credit Card

Jay
Dropboxer

Hi @JoachimH, thanks for messaging the Community!

 

Could you try switching browsers to see if this helps? Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Unknown transactions made to Dropbox, and not from my account

giul73
Explorer | Level 4

I discover that since january dropbox is taking 11,00 euros form my credit card.

The account is not mine and I don't know how to stop the payment. can somebody please help me?

 

Re: Unknown transactions made to Dropbox, and not from my account

Jay
Dropboxer

Hi @giul73, thanks for messaging the Community!

 

Are you able to locate the account using the transaction ID of the payment on this page?

 

If it isn’t an account you recognize, as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by logging into your account, clicking this support link and providing as much info as possible. 

 

Keep me posted!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Jay Dropboxer
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    giul73 Explorer | Level 4
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    JoachimH New member | Level 2
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