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Re: Free trial end's but I can't cancel

Free trial end's but I can't cancel

Jorma
New member | Level 2
Go to solution

I got an email from dropbox, that my trial is ending and I can cancel me order.

And there was a link to help center, where is orders how to do canceling.

 

I log in my account, take "settings" and  take "Plan" and according the instructions on "Plan" page is

an option where to make a canceling.

But "Plan" pages does anythin, just pointer is rolling endless. In top of the page goes info

"There was a problem completing this request" couple of seconds.

And "Billing" page does the same.

 

Any ideas why canceling in not possible?

1 Accepted Solution

Accepted Solutions

Jorma
New member | Level 2
Go to solution

Case solved. Dropbox chat helps me. Chat member saw that my account was upgraded as a trial through Google's Play store.

So my credit card detailt is now in Google, damned! It will not be possible to get it deleted from there.

 

And chat member canceled my trial version for free verison, so thats fine for me.

 

View solution in original post

12 Replies 12

Jorma
New member | Level 2
Go to solution

If I delete my account, problem solved? actually I dont need dropbox

Walter
Dropbox Staff
Go to solution
Hey @Jorma, thanks for joining our Community and happy Monday!

Can you please let me know what is your account's plan tab reporting at the moment? 

Also, how did you upgrade in the first place? Was it through our website or maybe via the app store on a mobile device?

Keep me posted!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Jorma
New member | Level 2
Go to solution

Case solved. Dropbox chat helps me. Chat member saw that my account was upgraded as a trial through Google's Play store.

So my credit card detailt is now in Google, damned! It will not be possible to get it deleted from there.

 

And chat member canceled my trial version for free verison, so thats fine for me.

 

Walter
Dropbox Staff
Go to solution
Glad to hear you managed to resolve this in the end @Jorma.

Let me know if there's anything else you'd like to ask!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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piero sanna
Explorer | Level 3
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Hello All.

 

Writing to get help over the way to unsubscribe from the free trial period.

 

Found instructions that take me to the section "personal account" (Settings-> Personal Account).

 

Then, under the tab "Plan" I am supposed to find the button "unsubscribe/end free trial" but can't find anything.

 

Can you kindly provide assistance?

 

Thanks

 

Kind Regards

 

Megan
Dropbox Staff
Go to solution
Hi @piero sanna, let's see what we can do here! 

Have you started your trial through our website or through a mobile device's app store?

Also, when you go under your plan tab, what subscription do you see there? 

Keep me posted.

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Rubric9
New member | Level 2
Go to solution

Menos mal que todo se ha solucionado.

 

Genial entonces.

piero sanna
Explorer | Level 3
Go to solution

Dear  Lori,

 

I started my free trial subscription through the dropbox website.

 

Besides, on my Plan (tab of section Settings of my personal area on the site) I see "Current Plan" Dropbox Basic and, below, "Recommended to you" Dropbox Plus (30 Days Free Trial).

 

I will be waiting for clues.

 

Thanks

 

 

Megan
Dropbox Staff
Go to solution
Thanks for the info @piero sanna

Based on the response you gave me, and your plan, it seems you're using our free plan and not a trial. 

This is why you can't cancel it, because there's not a trial or plan linked to the account.

Megan
Community Moderator @ Dropbox
dropbox.com/support


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