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Free trial end's but I can't cancel

Free trial end's but I can't cancel

Jorma
New member | Level 2

I got an email from dropbox, that my trial is ending and I can cancel me order.

And there was a link to help center, where is orders how to do canceling.

 

I log in my account, take "settings" and  take "Plan" and according the instructions on "Plan" page is

an option where to make a canceling.

But "Plan" pages does anythin, just pointer is rolling endless. In top of the page goes info

"There was a problem completing this request" couple of seconds.

And "Billing" page does the same.

 

Any ideas why canceling in not possible?

1 Accepted Solution

Accepted Solutions

Re: Free trial end's but I can't cancel

Jorma
New member | Level 2

Case solved. Dropbox chat helps me. Chat member saw that my account was upgraded as a trial through Google's Play store.

So my credit card detailt is now in Google, damned! It will not be possible to get it deleted from there.

 

And chat member canceled my trial version for free verison, so thats fine for me.

 

View solution in original post

4 Replies 4

Re: Free trial end's but I can't cancel

Jorma
New member | Level 2

If I delete my account, problem solved? actually I dont need dropbox

Re: Free trial end's but I can't cancel

Walter
Dropboxer
Hey @Jorma, thanks for joining our Community and happy Monday!

Can you please let me know what is your account's plan tab reporting at the moment? 

Also, how did you upgrade in the first place? Was it through our website or maybe via the app store on a mobile device?

Keep me posted!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Free trial end's but I can't cancel

Jorma
New member | Level 2

Case solved. Dropbox chat helps me. Chat member saw that my account was upgraded as a trial through Google's Play store.

So my credit card detailt is now in Google, damned! It will not be possible to get it deleted from there.

 

And chat member canceled my trial version for free verison, so thats fine for me.

 

View solution in original post

Re: Free trial end's but I can't cancel

Walter
Dropboxer
Glad to hear you managed to resolve this in the end @Jorma.

Let me know if there's anything else you'd like to ask!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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