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Friend cannot access their Plus account

Friend cannot access their Plus account

Irrevrant
Explorer | Level 4

A friend cannot access their Plus account which contains family photos, family recipes, and over 300 D&D games he wrote.  How can he gain access again?  How can I get this info to Dropbox so they will contact him?  I only have a free account.

3 Replies 3

Re: Friend cannot access their Plus account

DreamboxerJ
Explorer | Level 4

Hi there!

 

Let's see if we can figure out what is going on, here are a couple questions:

 

Is your friend able to sign into their account?

 

Are they still a plus account or are they now a free account as well?

Re: Friend cannot access their Plus account

Irrevrant
Explorer | Level 4

They have a plus account but they can no longer sign in with their user name and password.  They received a message saying their account was disabled.  When they tried to sign into their account, they received a message saying it looks like they forgot their password and they were offered a 'click to reset password' option.  When they clicked on it and entered their email address, they never received an email to change their password.  They look in both their spam and trash folders.  They added no-reply@dropbox.com to their safe list.  They still cannot access their account.  

Re: Friend cannot access their Plus account

DreamboxerJ
Explorer | Level 4

Sorry that's happening!  Probably a few things that could be going on but I think it would be worth your time to try out a couple solutions in this article.  Also check out this page.  It would be good to confirm the email address that is linked to the account.  I have used mutliple email addresses with dropbox and sometimes they can get mixed up.  

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