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Getting an error when trying to update credit card information.

Getting an error when trying to update credit card information.

anniehadl
Helpful | Level 6

When I went in to change credit card information, it will not let me save.  It says that I am not member of a team.  It clearly says that I am a member on my account.  Does anyone know why it is doing this?  And now it says that I have exceeded the number of attempts allowed...

 

1 Accepted Solution

Accepted Solutions

Re: Getting an error when trying to update credit card information.

anniehadl
Helpful | Level 6

So because I had a trial version of the Business Dropbox that had expired, I had to delete this connection and was then able to update my credit card information.

Thanks for all your help Fiona!

Annie

View solution in original post

9 Replies 9

Re: Getting an error when trying to update credit card information.

Fiona
Dropboxer

Hey @anniehadl!

Sorry to hear you are getting an error, when you are trying to update your credit card details. :slight_frown:

Are you in a team Admin  on this team? 

What was the error message you received before the "Too many attempts error"? 

Thank you!


Fiona
Community Moderator @ Dropbox
dropbox.com/support


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Re: Getting an error when trying to update credit card information.

anniehadl
Helpful | Level 6

Yes on both questions.

Re: Getting an error when trying to update credit card information.

Fiona
Dropboxer

Thanks for the additional info. 

Please try updating your credit card details again today after trying the following steps: 

  1. Clear your browser's cache.
  2. Try Incognito Mode or Private Browsing mode of your browser. 
  3. Restore your browser to its default settings and disable any browser plugins. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.

Let me know if you were able to update your information. If you get an error, please post a screenshot. 

Thank you! 

 


Fiona
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Getting an error when trying to update credit card information.

anniehadl
Helpful | Level 6

Fiona,

I have tried as you suggested.  I am still getting the error.

Capture.PNG

Any other ideas?

Thanks!

Annie

Re: Getting an error when trying to update credit card information.

Fiona
Dropboxer

From this screenshot, I understand that the account might be completely downgraded and reverted to free/personal at this point. 

Is that Correct? 

If this is the case you can try to buy the Business Team plan again from this link, instead of your billing tab. 

If this doesn't work I can create a ticket for you to look into this. 

Thank you! 


Fiona
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Getting an error when trying to update credit card information.

anniehadl
Helpful | Level 6

Fiona,

This is the plan I have.  (see screen shot)

Capture 2.PNG

It is set to renew February 13th with old credit card information.

Thanks,

Annie

Re: Getting an error when trying to update credit card information.

Fiona
Dropboxer

I just created an email to help you faster with this! :envelope: 

I've used the email associated with your Community profile. 

Thank you so much for your patience. 

Talk to you soon via email. 


Fiona
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Getting an error when trying to update credit card information.

anniehadl
Helpful | Level 6

So because I had a trial version of the Business Dropbox that had expired, I had to delete this connection and was then able to update my credit card information.

Thanks for all your help Fiona!

Annie

View solution in original post

Re: Getting an error when trying to update credit card information.

Fiona
Dropboxer

We did this together. :white_check_mark:

Thank you for posting the solution here. :grin: 

Cheers @anniehadl!


Fiona
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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