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Getting dropbox off my storage

New member | Level 2
New member | Level 2

why dropbox cut off my 50GB account into 6GB if anyone know  ??

im Very Disappointed

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Getting dropbox off my storage

Dropboxer
Dropboxer

Hey @gihanfernando,

 

Thank you for reaching out about this.

 

From what I understand your account's quota has recently dropped from 50 GB to 6 GB.

 

Only thing I can think of in this case is that you had received some promotional space that recently expired. 

 

Keep in mind that when your promotional deal expires, your Dropbox quota returns to 2 GB (and any additional space you earned through referrals or other bonuses).  

 

I hope this helps clarify the case here.

 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

2 Replies 2
Highlighted

Re: Getting dropbox off my storage

Dropboxer
Dropboxer

Hey @gihanfernando,

 

Thank you for reaching out about this.

 

From what I understand your account's quota has recently dropped from 50 GB to 6 GB.

 

Only thing I can think of in this case is that you had received some promotional space that recently expired. 

 

Keep in mind that when your promotional deal expires, your Dropbox quota returns to 2 GB (and any additional space you earned through referrals or other bonuses).  

 

I hope this helps clarify the case here.

 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Highlighted

Re: Getting dropbox off my storage

New member | Level 2
New member | Level 2

Yes this just happened to me...and it was that a promotional period from adding a device, had just expired, so I am back to the original storage limit

 

 

[This thread is now closed. If you have a similar or new question, you can ask here.]

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