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Google Account is disabled, can't sign in.

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Google Account is disabled, can't sign in.

New member | Level 2

I made a dropbox account connected to my school email when I was still in school. Now that i'm out of the school, the school email is deactivated. I brought a new phone and traded my old phone in so I have no way of recovering my account. I tried contacting my school but they won't restore my old account back. I had a lot of precious photos and videos in my account, any way I can recover my account? I can verify my identify, still have the same phone number.

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Re: Google Account is disabled, can't sign in.

Dropboxer

Hi @AzuraCF, thanks for posting today!

 

The Google Sign in should be tied to your login with the school.

 

Have you ever tried to sign into the account without using the Google Sign in (as in, just entering your email and password), or does it try to sign you in automatically using the Google Sign in?

 

If so, what error do you get when doing so now?

 

Keep me posted!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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