Google Workspace Primary Domain Change

[skol]

Hi all,

Google Workspace Primary Domain Change.

We are going to be changing our Google Workspace primary domain from domaina.com to domainb.com.

Will this have any effect on those users who sign in with Google Sign in?   Or anything else in regards to Dropbox use?

Thanks,

Simon

[Hannah]

Hey @skol, thanks for your post today!

Do you mean that your users' email addresses will change?

If your users' Dropbox accounts are associated with email addresses that use the old domain, they'll probably have sign-in issues with Dropbox. 

If they change their Dropbox addresses, though, to the new email address, with the new domain, they should be okay.

Let me know if you have any questions.

[skol]

Hi Hannah,

I'm not sure if your answer is related to Google Sign in, or just a standard sign in so I'll run through what a primary domain change is in Google Workspace.

This is a primary domain change:

https://support.google.com/a/answer/7009324

This change can affect 3rd party apps where you sign in using the Google Sign in option.   Dropbox offers the Google Sign in option and so we need to know if it will break when we do the domain change and what steps might be required to continue our users to sign into dropbox.

Thanks,

Simon

[Hannah]

Can I actually reach out to you via email, so we can investigate on this, Simon?

[skol]

Yes you can, @Hannah, i assume you can get my email from my profile?

[Hannah]

Correct. 🙂 I just reached out to you, so make sure to check your emails!

[skol]

Hi Hannah,

Can you contact me again please as the ticket we were working on has expired.

It is related to this topic.

Thanks

Simon

[Jay]

Hi @skol, do you have the ticket ID to locate it on the system?

[skol]

Hi Jay,

It was 14802520.

Thanks

Simon

[Jay]

Thanks, I can see you've opened other tickets to the support team. They'll be able to assist you from there on via email.