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Got billed on an account that I no longer have access to.

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Got billed on an account that I no longer have access to.

Explorer | Level 3

I was billed this morning and thought it was fraud. I have forgotten about it. I no longer have access to that account. I have a different account now that has a free subscription. Please refund. That was my salary for last week and this week and I need it. I dont want to be billed especially for something that I dont even use or cant use. Please cancel and refund. I cant send an email to you. Dont know why its so hard to contact you.

4 Replies 4
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Re: Got billed on an account that I no longer have access to.

Super User II

@anneclasse wrote:

Please cancel and refund. I cant send an email to you.


Visit the Support page while you're NOT signed into an account, and you'll see a button for billing issues.

 

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Re: Got billed on an account that I no longer have access to.

Explorer | Level 3
Yes. I've done that. Please just refund me my money. I dont need it. I wont use it anyway. Please. Im the only one that works at home. Need the money for my family. You only left a dollar on my account. Please refund it. I wont use it. And no intention of using it. I didnt even use the paid account for you not to refund me.
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Re: Got billed on an account that I no longer have access to.

Super User II

@anneclasse wrote:
Please just refund me my money. ... You only left a dollar on my account.

No one here can do that for you, and I don't work for Dropbox. This is a public communiuty forum primarily for user-to-user help and billing issues cannot be handled here. You need to submit a request through the option I linked to earlier, and await a response from Dropbox Support.

 

Tagging @Daphne 

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Re: Got billed on an account that I no longer have access to.

Dropboxer

Thanks for tagging me here @Rich!

 

I'm sorry to hear about the situation that you're in here @anneclasse, I'd be happy to look into this with you.

 

I wasn't able to locate a ticket with our Support team with the email linked with your Community profile. Once you submitted the request did you receive a ticket number (eg. #1234567) that you can let me know here?

 

If you didn't receive one, please try submitting another ticket with our team from here through an incognito window. Please make sure to enter an email address that you can access and receive emails to.

 

Again, please let me know the ticket number so that I can locate your request and assist you through our Support channel there.

 

Let me know - thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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