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HELP! CANNOT ACCESS EMAIL ACCOUNT LINKED TO DROPBOX ACCOUNT

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HELP! CANNOT ACCESS EMAIL ACCOUNT LINKED TO DROPBOX ACCOUNT

New member | Level 2

Hi All -

 

How can I access Dropbox when I no longer have access to email linked to the account and I've forgotten my password? My Dropbox account was linked to my work email address and I was laid off due to Covid a few months back. I therefore cannot access that email address.

 

I do have proof of use from payments made to Dropbox when I was using their premium service, however, I can't seem to connect with a real person and the Bot isn't able to help.  

 

Appreciate any insight possible. Thank you.

 

Best,

 

Karen

[Removed as per Community Guidelines]

1 Reply 1
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Re: HELP! CANNOT ACCESS EMAIL ACCOUNT LINKED TO DROPBOX ACCOUNT

Dropboxer

Hi @SunnyD, thanks for posting on the Community!

 

Generally, whenever you don't have access to the email, it isn't possible to reset the password since it needs to go to that address.

 

Do you have a computer linked to your account? If so, try clicking the globe icon in the desktop app to see if you can login and change the email or password.

 

Have you tried the steps in this article?

 

Keep me posted!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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