This website uses cookies. By clicking OK, you consent to the use of cookies. Click Here to learn more about how we use cookies.
OK
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
English
Announcements
Learn more about how Connie, a member of the Community, uses Dropbox here!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

[HELP] Cancellation of account and Getting a Refund

[HELP] Cancellation of account and Getting a Refund

Marie_Pineda
Explorer | Level 3
Tuesday

I am only notified this year that I have been debited with some account charges from Dropbox! I can't find the cancel plan button on my account page. Can I have my account cancelled together with a refund? I only intend to sign up for the trial plan, but having not properly notified, subscription was not cancelled, there were no communications provided from dropbox until my bank notified me only this year. 

 

Please help. Thank you.

  • 0 Likes
  • 1 Replies
  • 46 Views
0 Likes
Reply
1 Reply 1

Re: [HELP] Cancellation of account and Getting a Refund

Jay
Dropboxer
Tuesday
Hi @Marie_Pineda, thanks for messaging today!

Are you able to see any payments on your account here? 

You can try checking the card lookup tool in case the subscription is associated to another Dropbox account.

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

0 Likes
Reply
Poll
Are you starting new work habits this year?
Vote
Hide Results
Well, we know it can be hard to keep up good habits, so we made a new working from home cheat sheet, with some good habits, some things to avoid and some tips for making your day a little easier. Check it out here.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?