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[HELP] Cancellation of account and Getting a Refund

[HELP] Cancellation of account and Getting a Refund

Marie_Pineda
Explorer | Level 3

I am only notified this year that I have been debited with some account charges from Dropbox! I can't find the cancel plan button on my account page. Can I have my account cancelled together with a refund? I only intend to sign up for the trial plan, but having not properly notified, subscription was not cancelled, there were no communications provided from dropbox until my bank notified me only this year. 

 

Please help. Thank you.

1 Reply 1

Re: [HELP] Cancellation of account and Getting a Refund

Jay
Dropboxer
Hi @Marie_Pineda, thanks for messaging today!

Are you able to see any payments on your account here

You can try checking the card lookup tool in case the subscription is associated to another Dropbox account.

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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