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HP 25 GB promotion not found on the plans page??

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HP 25 GB promotion not found on the plans page??

Explorer | Level 3

I recently made a Dropbox account to claim the HP dropbox promtion but it didn't show anything about the promtion or when it expired. Please help me.

8 Replies 8
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Re: HP 25 GB promotion not found on the plans page??

Dropboxer

Hi @mjk 134, thanks for posting on the Community!

 

Could you confirm that you followed the steps on this page, and that your account is eligible for the offer?

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: HP 25 GB promotion not found on the plans page??

Explorer | Level 3
I did but nothing showed up at dropbox.com or at the app.
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Re: HP 25 GB promotion not found on the plans page??

New member | Level 2

Hi there

 

I purchased an HP desktop this week and the HP dropbox promotion won't allow me to update the email address (which is wrong) and shared folders aren't showing.

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Re: HP 25 GB promotion not found on the plans page??

Dropboxer

Hi @mjk 134@dreamuser, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link

 

From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox. Thanks!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: HP 25 GB promotion not found on the plans page??

Explorer | Level 3

On the support page their is no email to cantact you onlt the chat bot and community.

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Re: HP 25 GB promotion not found on the plans page??

Dropboxer

There isn't a direct email address to contact the support team. If you follow the steps provided previously, it will submit a ticket to the team where you should be receiving an automated email back. 


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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Re: HP 25 GB promotion not found on the plans page??

Explorer | Level 3

hi there,

 

Can you please let me know the email address for the customer support? I have a similar problem with yours that I don't get the promotion.

 

Thanks,

Mike

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Re: HP 25 GB promotion not found on the plans page??

Dropboxer

Hi @mike_tjendara, thanks for messaging today!

 

As mentioned above, there is no direct email for support. By following the previous steps it'll be possible to contact support that way.

 

Hope this helps!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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