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Re: HP + Dropbox promotional offer was 100 GB, But i received only 25gb,

HP + Dropbox promotional offer was 100 GB, But i received only 25gb,

Chinnu_bond007
Explorer | Level 3

 

As per this page : https://help.dropbox.com/accounts-billing/space-storage/hp-promotion

The table indicates that HP Devices purchased on or after 9/1/2020 are to have a promotional offer of 100GB of Dropbox space for 12 months.

 

I purchased a HP 15t-dy200 Touch Laptop directly from HP's website on 11/15/2020. It should have the 100GB Dropbox offer, however it only came with the 25GB offer through the pre-loaded software, which was added to my account.

 

Is there any way that support can fix this?

Thanks.

9 Replies 9

Re: HP + Dropbox promotional offer was 100 GB, But i received only 25gb,

Walter
Dropboxer
Hey there @Chinnu_bond007 - welcome to our Community and happy Monday!

Would it be OK with you if I reach out via email to have a further look into this matter internally?

Let me know here and I'll use the email address that's associated with your profile here. 

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: HP + Dropbox promotional offer was 100 GB, But i received only 25gb,

Chinnu_bond007
Explorer | Level 3

my email id is k**bleep**eejp@outlook.in

Re: HP + Dropbox promotional offer was 100 GB, But i received only 25gb,

Walter
Dropboxer
I just sent you an email to investigate @Chinnu_bond007

Whenever you get the chance, please take a look at your inbox and we'll take it from there.

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: HP + Dropbox promotional offer was 100 GB, But i received only 25gb,

Chinnu_bond007
Explorer | Level 3

Hi Walter, 

 

Are you talking about this email, itseems like a generic template, May I know, Is this the solution to my question?

 

Hi Chinnu_bond007

Walter has tagged you in a comment on the Dropbox Community.

You can view their comment here, or check your Community notifications here.

If Walter has answered a question you asked, you can accept their answer as a solution. That is really helpful, as it makes answers easy to find for other Community members.

Thanks,
Dropbox Community Team

 

 

Re: HP + Dropbox promotional offer was 100 GB, But i received only 25gb,

Walter
Dropboxer
That's the email notification about your post in the Community @Chinnu_bond007

You should have received another one by me in your email's inbox. Could you check your spam/junk folders as well? 

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: HP + Dropbox promotional offer was 100 GB, But i received only 25gb,

Chinnu_bond007
Explorer | Level 3

I have not received any email , I checked in inbox, spam. 

 

Please reply with the solution here, not separately in email 

Re: HP + Dropbox promotional offer was 100 GB, But i received only 25gb,

Walter
Dropboxer
I'm afraid that I won't be able to look into this here on our Community @Chinnu_bond007

I'll be glad to send you another email if you'd like to investigate this matter internally.

Otherwise, you can contact our support team from your end and ask for further assistance. 

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: HP + Dropbox promotional offer was 100 GB, But i received only 25gb,

Chinnu_bond007
Explorer | Level 3
@Walter can you please send email to my another email id [Removed as per Community Guidelines]
 
am really not receiving your emails

Re: HP + Dropbox promotional offer was 100 GB, But i received only 25gb,

Walter
Dropboxer
I'm afraid I won't be able to use another email address apart from the one you've linked to your profile here, on our Community @Chinnu_bond007

Would you like me to send a new ticket there to see if you receive it this time?

Walter
Community Moderator @ Dropbox
dropbox.com/support


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