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Has anybody actually spoken with a DropBox Customer Service Rep.??

Has anybody actually spoken with a DropBox Customer Service Rep.??

Buntes51
New member | Level 2

I was charged for a free Pro account after I canceled it - I want a refund.  Is there any way to chat or talk with a DB Customer Service person?  I'm NOT happy.  I have been all thru their website and there is never a way to call, chat or EMAIL to get a response.  

Can someone please help me - Can a DB person please contact me???   This Customer Service is horrible!  

My email is [personal information removed as per the Community's Guidelines]

8 Replies 8

Re: Has anybody actually spoken with a DropBox Customer Service Rep.??

Carmelo palafox
Helpful | Level 6
I lost my old account. I wanted to recover my all videos and all my recipes..

Re: Has anybody actually spoken with a DropBox Customer Service Rep.??

Buntes51
New member | Level 2

Carmelo - did you get a refund?  Did you cancel your account?

Re: Has anybody actually spoken with a DropBox Customer Service Rep.??

Walter
Dropboxer

Hi @Buntes51; thanks for joining our Community and happy Monday!

 

If you're still having issues with this, I'd suggest trying an incognito window (without logging into any account) to contact our support team for further assistance. 

 

When on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page and input your payment's information along with an email address we can reach you. 

 

When it comes to your concern now @Carmelo palafox, can you share some additional information so we can assist further?

 

Could it be that you're talking about that was deemed inactive


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Has anybody actually spoken with a DropBox Customer Service Rep.??

Buntes51
New member | Level 2

Walter - can you just call me??  Why is this made to be so difficult?  JUST CALL ME PLEASE - [personal information removed as per the Community's Guidelines]

Thanks - Chip

Re: Has anybody actually spoken with a DropBox Customer Service Rep.??

Buntes51
New member | Level 2

Walter - Everytime I type in DropBox Customer Service it just takes me to the Customer Service page which is NO HELP AT ALL.

Is there an actual number to call?  Or an email I can sent a message to.

The ChatBot froze!

Is there a link to type in once I have done estableished an INCOGNITO Account?

This is massively frustrating - Can someone PLEASE contact me?

I am disputing this with my credit card.

With this kind of customer service - you don't deserve my business.

PLEASE CONTACT ME !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Re: Has anybody actually spoken with a DropBox Customer Service Rep.??

Walter
Dropboxer

Sorry to hear you're having issues with this @Buntes51

 

Could you try another browser and use this form to contact our Support team so we can assist further? 

 

Let me know if this isn't working for you and I'll reach out to the email address you use for your Community's profile here so we can investigate further if needed.

 

Thanks! 

 

PS: For more information on your support entitlements, you can have a look here


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Has anybody actually spoken with a DropBox Customer Service Rep.??

Carmelo palafox
Helpful | Level 6
Why is very hard hear from you dropbox. Is very difficult to speak with you.

Re: Has anybody actually spoken with a DropBox Customer Service Rep.??

Rich
Super User II

@Carmelo palafox wrote:
Why is very hard hear from you dropbox. Is very difficult to speak with you.

Phone support is only available for Business customers. All others use the support options that Walter linked to, on the Support page.

Who's talking

Top contributors to this post

  • User avatar
    Rich Super User II
  • User avatar
    Carmelo palafox Helpful | Level 6
  • User avatar
    Walter Dropboxer
  • User avatar
    Buntes51 New member | Level 2
What do Dropbox user levels mean?
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