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Has anybody actually spoken with a DropBox Customer Service Rep.??

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Has anybody actually spoken with a DropBox Customer Service Rep.??

New member | Level 2

I was charged for a free Pro account after I canceled it - I want a refund.  Is there any way to chat or talk with a DB Customer Service person?  I'm NOT happy.  I have been all thru their website and there is never a way to call, chat or EMAIL to get a response.  

Can someone please help me - Can a DB person please contact me???   This Customer Service is horrible!  

My email is [personal information removed as per the Community's Guidelines]

6 Replies 6
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Re: Has anybody actually spoken with a DropBox Customer Service Rep.??

Helpful | Level 6
I lost my old account. I wanted to recover my all videos and all my recipes..
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Re: Has anybody actually spoken with a DropBox Customer Service Rep.??

New member | Level 2

Carmelo - did you get a refund?  Did you cancel your account?

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Re: Has anybody actually spoken with a DropBox Customer Service Rep.??

Dropboxer

Hi @Buntes51; thanks for joining our Community and happy Monday!

 

If you're still having issues with this, I'd suggest trying an incognito window (without logging into any account) to contact our support team for further assistance. 

 

When on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page and input your payment's information along with an email address we can reach you. 

 

When it comes to your concern now @Carmelo palafox, can you share some additional information so we can assist further?

 

Could it be that you're talking about that was deemed inactive



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Has anybody actually spoken with a DropBox Customer Service Rep.??

New member | Level 2

Walter - can you just call me??  Why is this made to be so difficult?  JUST CALL ME PLEASE - [personal information removed as per the Community's Guidelines]

Thanks - Chip

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Re: Has anybody actually spoken with a DropBox Customer Service Rep.??

New member | Level 2

Walter - Everytime I type in DropBox Customer Service it just takes me to the Customer Service page which is NO HELP AT ALL.

Is there an actual number to call?  Or an email I can sent a message to.

The ChatBot froze!

Is there a link to type in once I have done estableished an INCOGNITO Account?

This is massively frustrating - Can someone PLEASE contact me?

I am disputing this with my credit card.

With this kind of customer service - you don't deserve my business.

PLEASE CONTACT ME !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Re: Has anybody actually spoken with a DropBox Customer Service Rep.??

Dropboxer

Sorry to hear you're having issues with this @Buntes51

 

Could you try another browser and use this form to contact our Support team so we can assist further? 

 

Let me know if this isn't working for you and I'll reach out to the email address you use for your Community's profile here so we can investigate further if needed.

 

Thanks! 

 

PS: For more information on your support entitlements, you can have a look here



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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