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Have 2 TB and I want to upgrade to 3 but it only gives me a business plan which is not what i need.

Have 2 TB and I want to upgrade to 3 but it only gives me a business plan which is not what i need.

frustrated1
Explorer | Level 4

Hi there

apparently i have a business account. i just want my regular account back. i have 2 tb and it is full. I need at least 1 more tb. I do not need more users or anything. Please help.

Angi

4 Replies 4

Re: Have 2 TB and I want to upgrade to 3 but it only gives me a business plan which is not what i ne

Mark
Super User II

What plan does www.dropbox.com/account show you as having? There are no Business plans with a 2gb limit. 


 


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Re: Have 2 TB and I want to upgrade to 3 but it only gives me a business plan which is not what i ne

frustrated1
Explorer | Level 4

Thank you so much for the reply! I have a 2tb account. When i try to upgrade the screen shows only business account options. I will attach a screenshot. I apparently had a dropbox business trial account although I do not remember signing up for it. I just want a regular account with 3tb if i can get one.

Thanks!

Angi GilchristWhen I try to upgrade i get thisWhen I try to upgrade i get thismy 2tb is full full full.my 2tb is full full full.

Re: Have 2 TB and I want to upgrade to 3 but it only gives me a business plan which is not what i ne

malleg
Explorer | Level 4

You should probably check on the Dropbox Professional solution. It looks like a business one, but it's actually an individual plan also for private users and if you're an EU resident taxes are included. 

Re: Have 2 TB and I want to upgrade to 3 but it only gives me a business plan which is not what i ne

Lori
Dropboxer
Hey @frustrated1, I hope you're doing well! 

It looks like you have purchased our Plus plan, which is an individual one. 

What I would suggest, if you still need more space, is what @malleg greatly pointed out. 

If you do not want to pay for the professional plan, you can simply delete some files to release some space.

Lori
Community Moderator @ Dropbox
dropbox.com/support


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  • User avatar
    Lori Dropboxer
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    malleg Explorer | Level 4
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    frustrated1 Explorer | Level 4
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    Mark Super User II
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