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Have upgraded my account to plus but plan still shows as basic. However I am been billed for plus.

Have upgraded my account to plus but plan still shows as basic. However I am been billed for plus.

Mrom
New member | Level 2

Am I eligible for a refund and how do I go about it?

1 Reply 1

Re: Have upgraded my account to plus but plan still shows as basic. However I am been billed for ...

Lusil
Dropboxer

Hello @Mrom, thanks for posting your question here!

 

In most cases, payments for Dropbox subscriptions aren’t refundable, but you can have a look at this article for more info. 

 

You mention though that you don't see the subscription that you're being charged for. 

 

It's very likely that it's for a different account other than the one you're currently using. 

 

If it was your credit card that was charged for this, use our lookup tool to find the email address associated with it. 

 

Check it out and let me know of any updates, cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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