cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn more about how Connie, a member of the Community, uses Dropbox here!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Having problem with 2FA

Having problem with 2FA

xwhitepearlx
New member | Level 2

As the subject said, I unable to login to dropbox because:
- I change my phone number and forgot to change my number in my dropbox account
- My emergency code are inside my dropbox
- I was unable to sign in with a notification because I just reset the PC and dropbox is got removed

I really screwed once I knew I forgot to pair the 2FA to my phone.

2 Replies 2

Re: Having problem with 2FA

Rich
Super User II

@xwhitepearlx wrote:
- I change my phone number and forgot to change my number in my dropbox account
- My emergency code are inside my dropbox
- I was unable to sign in with a notification because I just reset the PC and dropbox is got removed

Unfortunately, without the emergency backup codes you likely won't be able to gain access to the account. You need either the codes or another device linked to your account in order to gain access.

 

Re: Having problem with 2FA

xwhitepearlx
New member | Level 2

Is there a way to contact support and make them remove my 2FA? There're many important data in there

Poll
Are you starting new work habits this year?
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?