Hey @am23; thanks for joining our Community and sorry to hear about this.
In cases like this, I recommend getting in touch with our support team for further assistance.
Just make sure to use an incognito window without signing into any account and, when on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page and input your payment's information along with an email address we can reach you.
I hope this helps and I'm just a post away if you have any more questions!