cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn more about how Connie, a member of the Community, uses Dropbox here!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Help re charges for account with previous employer

Help re charges for account with previous employer

am23
New member | Level 2

Getting charged for a DROPBOX ACOCUNT FOR A PREVIOUS EMPLOYER.

dO NOT HAVE ACCESS TO THE ACCOUNT OR THE EMAIL BUT MY CARD ON FILE KEEPS GETTING CHARGED. 

pREVIOUS EMPLOYER IS NO LONGER IN BUSIONESS SO NO HELP THERE.

1 Reply 1

Re: Help re charges for account with previous employer

Walter
Dropboxer

Hey @am23; thanks for joining our Community and sorry to hear about this. 

 

In cases like this, I recommend getting in touch with our support team for further assistance.

 

Just make sure to use an incognito window without signing into any account and, when on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page and input your payment's information along with an email address we can reach you. 

 

I hope this helps and I'm just a post away if you have any more questions! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Poll
Which Dropbox integrations are you using while working from home?
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?