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How Can I get a Refund?

How Can I get a Refund?

isdesigner
Explorer | Level 4

My ticket requests are being ignored until the ticket closes, a very disspointing experience that I have to take it outside of email to get the issue resolved:

 

EDITED: #11497380

 

All of my future posts are getting deleted. 

3 Replies 3

Re: How Can I get a Refund?

Rich
Super User II

@isdesigner wrote:

My ticket requests are being ignored until the ticket closes, a very disspointing experience that I have to take it outside of email to get the issue resolved:

#2420429M205HPWK1M


That doesn't look like a typical ticket number from the Dropbox help desk. A typical ticket number looks like #12345678. Did you open your request from the Dropbox Support page?

 

Re: How Can I get a Refund?

isdesigner
Explorer | Level 4

#11497380

Re: How Can I get a Refund?

Lusil
Dropboxer

Hey @isdesigner, thanks for reaching out to us. 

 

I was able to find the ticket and can see that a member of our team replied to you. 

 

If you want to look into this a bit more, due to account-specific information that's needed, could you either reply to the email you received or submit a new one from this link (from an incognito window)?


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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