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How can I access an old account to get my files?

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How can I access an old account to get my files?

New member | Level 2

I have an old email that i can’t reach it anymore because it is locked and i do want to copy all my that are being saved on dropbox to my new email [email removed as per Community Guidelines] but some how i forgot the password on my old account what should i do ta get back all my folders on my new email on dropbox

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Re: Personal Dropbox somehow linked to work dropbox - despite different login emails

Dropboxer

Hi @Julie youssef, thanks for posting on the Community!

 

Could you clarify what you mean when the account is 'locked'?

 

Do you get a specific error when trying to login to the account, or are you referring to the email address associated to the account?

 

Keep me posted!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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