Settings and Preferences
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where can i find the Live chat on my account??
If you have a Business account, it will be available through the support tools in your Admin console. If you have a Personal account that includes chat support, you can just go to the usual Support URL and the Live Chat option will be listed if it's available to you.
If you have a Business account, it will be available through the support tools in your Admin console. If you have a Personal account that includes chat support, you can just go to the usual Support URL and the Live Chat option will be listed if it's available to you.
Or you can get it if you are a Professional user: https://www.dropbox.com/plans?trigger=nr
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Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
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I cannot seem to renew my account. Can you help me
Hi im having problem with our new uploads which we couldn't view
I have a business plan, and I don't see any chat option in the console. The "help" just takes me to the same page with no such option. I really need real time phone support, and am willing to pay for it. If it exists it should be easy to find. It's not. I've just wasted an hour looking for it.
I have a business account, need urgent real time phone support or at least chat support and more than willing to pay for it. If such support exists, I just spent an hour looking and couldn't find it.
Please help with a link, phone number, anything.
Russ Howard
[personal information removed as per Community Guidelines]
Hello @rustoleo, thanks for reaching out to us!
You can find the available support options available for your account by logging in and going to dropbox.com/support.
From there, if you're on a Business team and you're the team admin, you'll also be able to find how to contact us via phone.
Nonetheless, I'm more than happy to help, so let me know any information on what you're seeing or experiencing and I'll make sure to get back to you as soon as possible. Thanks!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!