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How can I access live chat for support?

Explorer | Level 4

where can i find the Live chat on my account?? 

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Live Chat

Super User II
Super User II

If you have a Business account, it will be available through the support tools in your Admin console. If you have a Personal account that includes chat support, you can just go to the usual Support URL and the Live Chat option will be listed if it's available to you.

 

View solution in original post

9 Replies 9
Highlighted

Re: Live Chat

Super User II
Super User II

If you have a Business account, it will be available through the support tools in your Admin console. If you have a Personal account that includes chat support, you can just go to the usual Support URL and the Live Chat option will be listed if it's available to you.

 

View solution in original post

Highlighted

Re: Live Chat

Super User II
Super User II

Or you can get it if you are a Professional user: https://www.dropbox.com/plans?trigger=nr


 


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Highlighted

Re: Live Chat

New member | Level 2
New member | Level 2
No...what does it mean....if it's available to you? Why wouldn't it be?
Highlighted

Re: Live Chat

Super User II
Super User II
Only certain paying account levels have access to online chat. And within Business accounts only Team Admins do.

If you are not an Admin you need to speak to them for assistance or log a ticket.

 


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Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Highlighted

Re: Live Chat

New member | Level 2
New member | Level 2

I cannot seem to renew my account.  Can you help me

 

Highlighted

Re: Live Chat

Explorer | Level 3

Hi im having problem with our new uploads which we couldn't view

 

Highlighted

Re: Live Chat

New member | Level 2
New member | Level 2

I have a business plan, and I don't see any chat option in the console. The "help" just takes me to the same page with no such option. I really need real time phone support, and am willing to pay for it. If it exists it should be easy to find. It's not. I've just wasted an hour looking for it.

Highlighted

Urgent, need phone or chat support, please help.

New member | Level 2
New member | Level 2

I have a business account, need urgent real time phone support or at least chat support and more than willing to pay for it. If such support exists, I just spent an hour looking and couldn't find it.

Please help with a link, phone number, anything.

Russ Howard
[personal information removed as per Community Guidelines]

Highlighted

Re: Urgent, need phone or chat support, please help.

Dropboxer
Dropboxer

Hello @rustoleo, thanks for reaching out to us!

You can find the available support options available for your account by logging in and going to dropbox.com/support

From there, if you're on a Business team and you're the team admin, you'll also be able to find how to contact us via phone. 

Nonetheless, I'm more than happy to help, so let me know any information on what you're seeing or experiencing and I'll make sure to get back to you as soon as possible. Thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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