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How can I access our business account when the admin has left?

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How can I access our business account when the admin has left?

New member | Level 2

The person managing our Dropbox is no longer with the company.  We paid $1400 for the account and cannot use it.  How do I obtain access?

1 Reply 1
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Re: Account access

Dropboxer

Hi @mdobrino, thanks for messaging the Community.

 

I'm sorry to hear about this situation. Generally, only the team admin would be able to create a new admin to transfer ownership of the account to another user on the team via the admin console.

 

If their email is part of a company domain, you could get your IT admin to take control of the email, reset that password and then the Dropbox password, so that they can enter the account.

 

Let me know if you need any further info!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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