Hi @zuzutx; welcome to the Community and sorry to hear you're having issues with cancelling your trial.
As your query seems to echo this discussion, I just moved your post under this thread. Feel free to take a look and let us know if you have any follow up questions.
You can follow the relevent steps to cancel a free trial below:
Hi there @EstherD, thanks for reaching out to us. I moved your post here, as other users have been expressing a similar concern.
Have a look at what they mention and, if you're still having trouble cancelling your trial, check your options to contacting our Support team from here for a better look into this.
If you have any trouble along the way, just give us a nudge. Cheers!
Hello, I have signed up to a free trail, you asked for my credit card detials. I want to cancel immediately. However, it is impossible to follow your instructions. I have an old personal basic account and new very new business (free trail). I want to cancel the new business free trial immediately but I cannot find any records of my credit card details. Please help. I have wasted an hour trying to sort this out. Thanks
Hey @DougieC, thanks for nudging us on the Dropbox Community.
I moved your post here, where other users have mentioned a similar experience.
Have a look at what is mentioned already and if you have any trouble along the way, just give us a shout. Cheers!
I recently had a dropbox plus trial subscription for 30 days on my iPad. I cancelled it via how you should in subscriptions on my iPad many days before it should have ended. It says trial has ended however I have now got a email saying stating Your payment cannot be completed but it's because I don't have my credit card details in on my Apple device. I didn't want the extra 30 days as I thought I cancelled it as only wanted the trial time. Some files were syncing at the time of when the downgrade to the basic account was meant to have happened is that why it will still charge me for a month? Will I have to pay for the extra month? I want to keep all the files that I uploaded though. I want some help what to do next.
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