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Re: Dropbox Plus Free Trial Subscription Help

Super User II
Super User II

You need to speak to Apple I'm afraid as that email is from them, BUT, generally as long as its cancelled you are fine. 


 


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Re: Dropbox Plus Free Trial Subscription Help

Explorer | Level 4

Thanks I have now contacted Apple support. Could it have been because I was still uploading and syncing that it happened? On the subscriptions it does say if you resubscribe select an option so I would hope I am fine. I did try and cancel it about 10 days into the trial so did it with plenty of time.

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Re: Dropbox Plus Free Trial Subscription Help

Super User II
Super User II

I'm 99.9% sure you are fine

 

The App store is usually really good around charges etc.


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


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CANNOT CANCEL ACCOUNT

New member | Level 2
New member | Level 2

IMPOSSIBLE TO CANCEL FREE TRIAL. All advice and directions say go to setting, then go to plan, then go to manage, then cancel.

 

UNDER PLAN THERE IS NO MANAGE! AND NO WAY TO CANCEL. They are saying I will have to pay about 250.00 if i do not cancel.

This company is ridiculous, they make you jump hoops! They did this on purpose... there is no reason there is not an easy way to do this, they KNOW how to make it easy and they chose not to. Can't wait to get away from drop dead, i mean drop box. 

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How can I cancel my Dropbox Plus trial?

New member | Level 2
New member | Level 2

I incorrectly signed up for free trial of Dropbox plus . I thought I had to give credit card info to have a basic account. Now it’s saying it will Charge me for Plus in a few days. I try to follow directions to manage account and cancel trial but it just Brings me to my account that says Dropbox basic. Yet I am getting emails saying it will Charge me in a few days. I am co fused and frustrated and there is no customer service to help. Thank you if anyone can assist.

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Re: How can I cancel my Dropbox Plus trial?

Dropboxer
Dropboxer

Hi @Heatherhunihan; welcome to the Community and happy Friday!

 

As your query seems to echo this discussion, I just merged your post under this thread so you can take a look at your convenience when you get the chance. 

 

Can you see if the email address that you received this email and the email address that you're looking at are an exact match?

 

On this note, if you're still having issues with cancelling a trial for our Plus plan, I'd suggest getting in contact with our team through the relevant form via an incognito window (while NOT logged into any account) so we can assist further with account specific information. 

 

I hope this helps!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Cancel 30 day free trial dropbox plus

New member | Level 2
New member | Level 2

Cancellation of Dropbox plus free trial on ipad cannot proceed no cancel button on subscription please help ASAP

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Re: Cancel 30 day free trial dropbox plus

Dropboxer
Dropboxer

Hi @shem47, thanks for reaching out to us here!

 

I've just moved your post here, so when you have the chance please check out Walter's post here.

 

If you have any issues with this, please let me know and I'll be happy to help further.

 

Cheers!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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