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How can I cancel a free trial?

How can I cancel my Dropbox trial?

homemrs1mc
New member | Level 2

oh my, I am striving not to get frausted. I have twitted many tweets and have emailed many emails. I want to cancel my free subscription. I apologized but I do not need this service as of now. Please get me out so I will not be charged! 

Re: How can I cancel my Dropbox trial?

Walter
Dropboxer

Hi there @homemrs1mc; welcome to our Community!

 

As your query seems to echo a discussion I had some time ago, I moved your post under this thread.

 

Whenever you get the chance, please take a look at the previous comments and let me know if you have any follow up questions. 

 

Thanks!

 

PS: If your account's plan tab shows that you're on the Basic plan, you won't get charged for anything; this plan comes for free. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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I cannot cancel my Dropbox trial. Can you help?

Chipkill
Explorer | Level 4

Hi all,

 

Please help me to cancel the Dropbox Trial Professional

 

image001.png

 

I have clicked "Cancel Trial" but nothing happen 😞

Re: Cannot cancel Dropbox Professional trial

Rich
Super User II

@Chipkill wrote:

I have clicked "Cancel Trial" but nothing happen 😞


Clear your browser's cache/browsing history and try again, or try another browser.

Re: Cannot cancel Dropbox Professional trial

Chipkill
Explorer | Level 4

Thanks but I have clear all cache/cookies in Safari/Chrome, click "Cancel Trial" again but cannot cancel trial

"Cancel Trial" Button Doesn't Work

shannon5
Explorer | Level 4

Hi, I received an email saying I have until April 30, 2020 to cancel my Dropbox Professional Trial before being charged.  I went to the "Plan" tab to the right of the "General" tab in Settings.  I clicked on the "Cancel trial" button to the right of the Plan summary (Dropbox Professional Trial) but nothing happens.  The button appears to be broken.  When I click on the button, the button is briefly outlined in light blue and the text turns royal blue but nothing happens.  Thinking the Safari browser is the problem, I switched to Google Chrome but I continue to have the same problem.  What am I doing wrong?  Is there any other way to cancel the trial before being charged?  

Re: Cannot cancel Dropbox Professional trial

Lusil
Dropboxer

Hey @Chipkill and @shannon5, thanks for reaching out to us. 

 

As @Rich also mentions, you can try another browser or clear your cache, and if you're still unable to cancel your trial, you go to this link via an incognito window (without signing in) and submitting a Help Request so that our Support team can have a better look into this for you. 

 

If you have any trouble along the way, just give me a shout. Cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Cannot cancel Dropbox Professional trial

shannon5
Explorer | Level 4

Thank you for the tip, Lisil, but unfortunately it did not work.  I am submitting a Help Request.

 

Thanks,

 

Shannon5

Re: Cannot cancel Dropbox Professional trial

Chipkill
Explorer | Level 4

Sure, I have tried some ways: change the browsers, clear all cookies but can not "cancel trial". Yesterday, I raise request to Dropbox support & they help me cancel trial manually.

I tried to cancel pro trial, but the cancel button does not work

tijanamladjen
Explorer | Level 3

Hello, 

 

Tomorrow my pro plan is ending. I can not cancel the plan, since tha cancel trial button does not work.

What to do?

Who's talking

Top contributors to this post

  • User avatar
    Rich Super User II
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    padmajasanjeevi New member | Level 2
  • User avatar
    Lusil Dropboxer
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    Daneshia94 New member | Level 2
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