Hi there @homemrs1mc; welcome to our Community!
As your query seems to echo a discussion I had some time ago, I moved your post under this thread.
Whenever you get the chance, please take a look at the previous comments and let me know if you have any follow up questions.
PS: If your account's plan tab shows that you're on the Basic plan, you won't get charged for anything; this plan comes for free.
Hi, I received an email saying I have until April 30, 2020 to cancel my Dropbox Professional Trial before being charged. I went to the "Plan" tab to the right of the "General" tab in Settings. I clicked on the "Cancel trial" button to the right of the Plan summary (Dropbox Professional Trial) but nothing happens. The button appears to be broken. When I click on the button, the button is briefly outlined in light blue and the text turns royal blue but nothing happens. Thinking the Safari browser is the problem, I switched to Google Chrome but I continue to have the same problem. What am I doing wrong? Is there any other way to cancel the trial before being charged?
As @Rich also mentions, you can try another browser or clear your cache, and if you're still unable to cancel your trial, you go to this link via an incognito window (without signing in) and submitting a Help Request so that our Support team can have a better look into this for you.
If you have any trouble along the way, just give me a shout. Cheers!
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